Please let me know what all configuration i have to do in Cisco call manager (CUCM) for call recording.I am using Telestrat Engage software for Call recording .I need to use port mirroring technology for recording.The Version which I am using for CUCM is 7.1.
If you're doing SPAN-based recording CUCM isn't really involved in the picture. The third-party recording product captures both the media and signaling packets to understand the details of the call. A better approach would be to use the Built in Bridge-based recording that allows CUCM to explicitly forward a copy of the call to the recording server.
I suggest you reach out to Telstrat support for assistance/guidence here. Most Cisco Technology Developer Program partners provide documentation and support on how to get their product properly integrated.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...