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CUCM Dial by user name instead of extension

Hello everybody,

i have finish a new installation of a CUCM cluster ( just one publisher)

i have create a username as end users.. so now , i can see the username appear on the phone also on the directory.

but when i try to dial a username, i can´t on the phone ( the speed dial are blocked) , and i can´t redial by taping the username

How can i make call  by taping the username instead of the extension with cucm 7.1

2 REPLIES
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CUCM Dial by user name instead of extension

Hi,

You need number to dial the person, Dialing username will not work.

Regards

Ronak Patel

Rate helpful posts by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

CUCM Dial by user name instead of extension

When you look up a user in the directory, the Telephone Number (specified in the End User configuration) is used for CUCM to attempt to dial a user.

Hailey

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