Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUCM Gateway-preferred recording


We are currently using phone-preffered call recording, but we have some phones we need to record over SPAN. We would like to use gateway-preferred recording. I have setup SIP trunk to recording enabled gateway 2911 and did external call to phone should be recorded, but nothing happened.


Can you please help me and point me to correct documentation?


I'm refering this

and this


problem is that there is something about "UC Gateway Services API" and that CUCM registers to gateway over this API but I couldn't find proper documentation which tells me how to configure it correctly.


I need just

1. make inbound call through gateway to phone (7960) with gateway preffered recording enabled

2. get SIP INVITE to my recorder and RTP streams from gateway together with JTAPI signalization from CUCM to my recorder

Everyone's tags (1)

Hi,What recording product are


What recording product are you using and are you sure that it supports voice gateway media forking?

Most products can support phone or SPAN based recording but the only product that I am aware of that can support gateway media forking is Cisco's own MediaSense product. 




New Member

Recording product is not

Recording product is not important currently.

We do not want to fork streams on gateway with dial-peer and media class which points to recorder profile.

We need to set on phone DN gateway preferred recording and get RTP stream from gateway instead of phone. And I cannot find any related documentation about this. only common description, but not sample configuration which tell me what I need and how enable on gateway to enable this type of recording.

New Member

I was lookig for this

I was lookig for this configuration which is hard to find. So feel free to use it.


ip http server

ip http authentication local

no ip http secure-server

ip http max-connections 100

ip http timeout-policy idle 600 life 86400 requests 86400

http client connection idle timeout 600


uc wsapi

message-exchange max-failures 2


probing interval negative 10

probing interval keepalive 255

probing max-failures 5


provider xmf

  remote-url 1



where remote-url 1 is CUCM xmf application

New Member

Does this configuration work

Does this configuration work for you?  If so, can you specify what exactly the source-address refers to as well as the remote-url?

New Member

Hi Tibor, Have you try it

Hi Tibor,


Have you try it only with series CP-7960 IP phones? Based on the Unified CM Silent Monitoring Recording Supported Device Matrix this type of phone is not supported for device or gateway based call recording.






CreatePlease login to create content