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New Member

CUCM integrated ticketing system

Hi all,

Does anyone know if there's a ticketing software out there that will automatically pop-up after a user gets off the phone so they can document the reason for the call?

I had a manager just request this so her employees are basically forced to document each call they take after their done with them. 

We're on version 7.1.5 right now but looking into upgrading shortly.

Thank you.

3 REPLIES
Hall of Fame Super Silver

CUCM integrated ticketing system

How about Client Matter Codes? Though that would be only for outbound calls.

Chris

New Member

CUCM integrated ticketing system

Yeah, she wants something that will pop up on the user's computer screen.  So the users would obviously have to use their soft phone.  I just don't think such a thing exists.

Silver

CUCM integrated ticketing system

You could write an application that would use CTI to dial the number and also ask for the reason for the call.

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