When are having some blocking calls when the phone is forwarded to an external number and called from an internal phone.
John's phone is forwarded to 9-1-AAA-AAA-XXXX. Jane calls his phone by dialing 4 digit and Jane get a timeout tone. We did ISDN Q931 in the router and it is showing that the number that is being sent is only 4 digit (Invalid number format (incomplete number)).
Jane can call directly 9-1-AAA-AAA-XXXX and the router will show the call is sending 10 digit or complete number.
It is also happening when we have a route pattern.
We have 9411 to be routed to 1800GOOG411. The call will fail to since it is only sending the 4-dgit number from where the callers call 411. The debug also shows that the sending digit is only 4 digit instead 10 digit.
In the other side, we can call 1800GOOG411 directly from any phones.
Re: CUCM is only sending 4 digit to the gateway/telco
Check the Call forward CSS of John`s phone. Since you can call the mobile number directly then the route pattern seems ok. Is there a block on calling mobile call via the call forward all- some companies may have set up the system to allow only 4 digit forwarding
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...