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Community Member

CUCM problems with Voice Contact Portal

We are running CUCM 6.1.3 connected to Unity 5.0. We have recently installed a SIP Voice contact portal where you ask for the person by name. All works well unless you ask for a persons voicemail. If you as a user have a voicemail box, and dial into the portal to ask to leave a voicemail for a user, the portal puts your call through to the Unity and you get invalid user ID. If however you are a cucm user without a voicemail box on unity, and you ask for a user with v/m via the portal, the call completes succesfully.

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Anonymous
N/A

Re: CUCM problems with Voice Contact Portal

Is the Engineering Special 23 and Unity installed on same drive?

If it is not in same drive stop Unity, copy it, and then restart Unity.

Community Member

Re: CUCM problems with Voice Contact Portal

Hi, we are running Unity 5.0(1) and i cannot find any reference to the ES23 you mention on the web. Any pointers to what it fixes

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