I have an issue with a customer who is complaining sometimes their phone invokes a call forward timer after 2 rings rather than 3. This appears to only happen every couple of weeks, looking at the CUCM logs I can see that the call is offered for exactly 10 seconds prior to forwarding, the issue is obviously we set a call forward timer in seconds rather than number of rings, does anyone have any info on whether the ring cycle can vary depending on how its initiated (for example sometimes my PSTN phone seems to give a quick bust of half a ring prior to returning to its normal ring cycle)
The simple solution would be to increase the 10 second timer, however this only happens every couple of weeks and for a single user so would be good to understand the cause.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...