CUCM Speed Dial

[clark white]

Hello,

• My manager want to call his 5 no's of coworkers by one press button, just like a speed dial, but he has only 2 line phone, How can i configure for other 4 Nos coworkers,

• How i can configure a personal Directory for the manager, any explanation link or video.

Thanks

[Carlo Poggiarelli]

Hi Clark.

As alternative to Speed dial, you can consider Abbreviated Dialing option.

You can configure them on Speed Dial section of phone configuration Page.

What he should do is press the number of configured Abbreviated dial number and press AbbrDial softkey on the phone

For personal address book, you can use the personal address book.

HTH

Regards

Carlo

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"The more you help the more you learn"

[Rob Huffman · Accepted solution]

Hi Clark,

I agree with my friend Carlo here (+5 )

So my first thought would be to upgrade the manager phone to a

model that has more line buttons and can support a really easy 5

speed-dial buttons with labels etc. But managers hate to spend money $$

and they are generally unreasonable to boot so we'll look at plan B

You can use Abbreviated Dials (as Carlo nicely noted) that do not use a Line Button

The  Speed Dials that are configured by the User via ccmuser are associated  with spare Line Buttons (if any are available)and the remainder are  accessed via the AbbrDial Softkey (Abbreviated Dial)

In  this test scenario the 7962 has a Button Template called 3-Line  3-Speeddial so the first 3 that are setup via ccmuser take Line Button  4,5 and 6. The remainder are accessed by keeping the Handset On-Hook,  dialing the applicable Speed Dial Code (for example 5 followed by  pressing the AbbrDial Softkey) the number programmed against Speed Dial 5 will then be called;

The following options are available for SEP00170EEE2F88 (Test Q335):

Forward all calls to a different number

Add/Update your Speed Dials

Configure your Cisco IP Phone Services

Configure your Cisco Personal Address Book

Change the Message Waiting Lamp policy for your phone

Change the Ring Settings for your phone

Change the Locale for this phone

Change the Locale for these web pages

Change your Password

Change your PIN

Add/Update Your Speed Dials

Configure the Speed Dial Buttons for your Cisco 7961 (SEP00170EEE2F88)

Use  this page to enter the phone numbers you want associated with each of  your Speed Dial buttons. When you are done, click Update.

You'll like want to fire this up as well to appease the manager

Off-Hook Abbreviated Dialing

Cisco   Unified Communications Manager release 7.1(2) (firmware 8.5(2))   introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook   Abbreviated Dialing while conferencing a call, while transferring a   call, or while placing a new call after putting a call on hold.

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Note   The phone must be assigned a softkey set that includes the AbbrDial   softkey before it can be used. The softkey can be assigned by using the   Softkey Template Configuration for the following states-Offhook,  Offhook  with Feature, and Digits After First.

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The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7906G

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852.html#wp158457

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[Carlo Poggiarelli]

Hey My Friend!

Your anwsers are always so detailed that I feel like a child at school when I read them

Although someone could have a different thought, this community is really great and not only for the amazing knowledge of the attending people, but for the passion on helping others that people like you put every day.

+5 all life long

Cheers

Carlo

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"The more you help the more you learn"

[Rob Huffman]

Hey Carlo,

Thank you for your very kind words my friend! WOW

The strength of the Community comes from the participation

of all it's members, it's really a sum of all its parts so to speak.

I think the reason we all stick around is due to the kind nature of

the people here and you are a perfect example of that!

Thanks again, you certainly made my day!

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[clark white]

Dea Experts,

Please find the attached,It is not working with me.

Steps i followed.

Add/Update Your Speed Dials

configured the desire numbers for speed dial for example 5511 as per the attached

configured a softkey template and assigned to phone.

when i try to dial extension by his 1st digit there is no index displayed ?? and then i press Abbredial key it is displaying me "number not found"

Dear Carlo can you explore more on the below line according to  your previous reply

What he should do is press the number of configured Abbreviated dial number ???? and press AbbrDial softkey on the phone 

[Aman Soi]

Hi Clark,

have u created softkey template : Standard User as Abbreviated Dial

In SoftKey Template configuration, have u selected

a. Select a Call State to Configure as OFF-HOOK with select keys as Abbreviated DIal

b. Select A Call State to Configure : Digits after First  with Select Keys as Abbreviated Dial

c. Select a Call State to Configure :OffHook with Feature with Select Keys as Abbreviated Dial

After that have u applied, Standard Softkey template to the desired phone.

please cross-check.

regds,

aman

[Jaime Valencia]

Because thats no how you use abbr dial, you just need to dial 1 (or whatever abbrdial entry you want to dial) and press the abbrdial softkey.

Sent from Cisco Technical Support iPad App

[clark white]

Dears

I have the softkey in place but stilI i am confuse after configuring the speed dial number and assigning the softkey, what i have to do, can naybody brief me,

suppose for example the speed dial number is 5555

1. ??
2. ???
3. ???
4. ???
5. ??

[Aman Soi · Accepted solution]

Hi Clark,

please follow the steps:

a. first go off-hook . you would hear a dial tone.

b. now, press AbbrDial SoftKey and would hear zip like tone.

c. now , you need to enter the speed dial code which could be 1, 2 , 3 as circled in attached snapshot

d. After this press AbbrDial SoftKey a second time.

e.finally, the number corresponding to speed-dial code is dialed.

regds,

aman

[Carlo Poggiarelli · Accepted solution]

Hi.

You can also dial the abbreviate dial number, without going offhook, just press the abbreviated dial numer as Aman suggested and press AbbrDial softkey.

The phone will then activate the speakerphone dialing the number defined on that Abbreviated dial ID.

HTH

Regards

Carlo

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"The more you help the more you learn"

[clark white]

Thanks

Aman & Carlo,ROB

It is working in either ways

[Muthurani Lavanya Paneerselvam]

Kudos to Rob, Aman and Carlo.. Appreciate your passion to help everyone in the community. Thanks for sharing your knowledge and educating everyone.

Clark, You can refer this document as well if required.

https://supportforums.cisco.com/docs/DOC-40245

Regards

Lavanya