Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUCM stop providing Outside Dial tone

Hi,

i have a strange issue:

- i configured "Privide Outside Dial Tone" on a Route Pattern accessing PSTN.

- i had no Voice Gateways configured and the Outside Dial Tone worked well as i dialed "0" (eg: the Route Pattern is: 0.!)

- after i configured a Voice Gateway with a single QSIG port, i can't listen the Outside Dial Tone. (the call is working well...i can access PSTN and call external numbers)

My questions are:

- Is the Outside Dial Tone provided by CUCM or by Voice Gateway ( i supposed by CUCM because it worked without a gateway)

- can the Voice Gateway QSIG port affects Outside Dial Tone behaviour ?

Thank you,

Roberto

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CUCM stop providing Outside Dial tone

The tone is provided by CUCM, most likely you have something else that overlapps with the 0 pattern or whatever you use for outside line.


Look at your route plan report, if there is something that does not have the "Provide dial tone" option within the possible options it won't be played.

ie a phone DN 0123

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: CUCM stop providing Outside Dial tone

The tone is provided by CUCM, most likely you have something else that overlapps with the 0 pattern or whatever you use for outside line.


Look at your route plan report, if there is something that does not have the "Provide dial tone" option within the possible options it won't be played.

ie a phone DN 0123

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1950
Views
0
Helpful
1
Replies
CreatePlease to create content