Then created DN assigned to their EM profiles . If I assign shift DN with On-day Route partition It works Day hours but doesnt work after hours.. if with Off day Route Partition then works only off day
I can assign DNs with both off day and on day route partition to the same EM profile but doesn't look nice.
Is ther a way to have one DN but it will automatically switch depend on time ?
i want to add that shift dn to 2 my users so they will pick up calls on day shift, and for night schedule calls must go to 2 different mobile numbers. is it possible? when i assign that dn to user i must add route partition of that dn so its either onday or off day. how to deal with this ?
I agree with Dennis, you'd probably wanna take the route he suggested, however if the reception phone is not to be used at all during off hours and don't want the phone to ring at all, you can reduce the config a little more by doing the following:
Taking his example of the number being 1000, create two partitions for working and non-working hours.
DN 1000 in pt_onhours assigned to the EM profile TP 1000 in pt_offhours forwarding the call to their Cell phone
So effectively the line will be only active on the phone during business hours and calls post that gets forwarded to the cell phone.
Now the question remains if you want the IP Phone and the cellphone to ring simultaneously during off hours, if not you can opt for this or the one Dennis suggested.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...