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Community Member

CUCM transfer to another extension voicemail

Hi All,

I have create CTI route point with *XXXX as its DN and forward all to voicemail. then in voicemail profile, I have XXXX as mask. when I dial any number with *, like *1111, it works fine and it goes to the 1111 voicemail.

I have 2222 extension, if nobody answers the call it's supposed to go to the 1111 voicemail. in call forward no answer in 2222 config page, I put *1111. then I dial 2222 and nobody answers the call, CUCM sends *1111 to voicemail and it doesn't remove *. Then voicemail doesn't have subscriber with *1111 extension.

any suggestion would be very appreciated.

thanks

Alex

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CUCM transfer to another extension voicemail

Hi Alex,

If you look in CUCM Admin there is an area called Voicemail Profile. Feature > Voicemail > Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For your example: you want all calls that go to DN 2222 and then forward to VM to go to the 1111 mailbox.

You would create a Profile in CUCM called "1111 Transfer or whatever" which points to DN 1111 (**Voicemail Box Mask = 1111). Apply this new profile to 2222 (under DN config page VM-Profile) and when calls route through 2222 and forward to voicemail they will recieve the 1111 Transfer Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!
Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

3 REPLIES
Cisco Employee

Re: CUCM transfer to another extension voicemail

Simply add 2222 as an alternate extension in 1111 subscriber config.

And in 2222 just set CFNA or whatever you want to VM

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: CUCM transfer to another extension voicemail

thanks Java,

but I am using Exchange 2010 as voicemail system and it doesn't have alternate number.

Hall of Fame Super Red

Re: CUCM transfer to another extension voicemail

Hi Alex,

If you look in CUCM Admin there is an area called Voicemail Profile. Feature > Voicemail > Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

For your example: you want all calls that go to DN 2222 and then forward to VM to go to the 1111 mailbox.

You would create a Profile in CUCM called "1111 Transfer or whatever" which points to DN 1111 (**Voicemail Box Mask = 1111). Apply this new profile to 2222 (under DN config page VM-Profile) and when calls route through 2222 and forward to voicemail they will recieve the 1111 Transfer Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!
Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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