CUCM upgrade from 7.0(2) to 7.1(3)

[KRISTINE OBrien]

Do you need a to get a new Software Feature License if you are upgrading CUCM from 7.0(2) to 7.1(3)?

I would also like to say that I rarely have to post a question because I usually find the answers to my questions here.  Thanks to all that post and answer questions.

Kristine

[KRISTINE OBrien]

The response I got from TAC was to open a case with the licensing team

to consolidate the license files due to the bug.

The response I got from the licensing team was asking for the sales

order number. The system has been in place for 2 years. Which

sales order are they referring to?

I will call them in the morning and let you guys know what they say.

Sent from my aiPhone

On Feb 4, 2010, at 8:15 PM, "jrgates@burns-wilcox.com"

[mnour401917_2]

All

I did what Cisco TAC recommended and NO joy, it is even worse now.

I deleted all the LIC files using the command "File delete license */".

Then when I try to add the LICs, I got an error saying the LIC file already exist.

Then i restarted Cisco License Manager and Cisco CUCM callmanager service.

After that I tried to add the LICs again and same problem I can't add it back. It says file already exist.

Then i rebooted the CUCM server and after the reboot attempted to add the LIC files again, same problem I cannot add the LIC files back.

So now I have no license on the server and I can't add any as well. Can anyone else help with this please.

Regards

Mohammed

[KRISTINE OBrien]

All,

I am at the point with TAC that they have told me to delete the license

files and then add new ones. The last post didn't sound like something

I want to go through with a production system. Were you able to

resolve? And if so how?

Thanks

Kristine

[mnour401917_2]

Hi Kristine,

I was NOT able to resolve it until now, TAC requested root access last week to remove them from the DB, even having root access to CUCM still NO success.

I am in the process of getting NEW license generated now. I suggest you have the LIC's in hand first before deleting any LIC files.

Hope this helps

Regards

Mohammed

[KRISTINE OBrien]

Yesterday I was issued a license file that consolidated all my phone

license files into one. Last night I went through the license files and

deleted them one at a time and then added the node license and the

software feature license back. I had around 40 phone license files or

so and now I have 4 license files total.

[jrgates]

So are you working now?  Also what do you mean by Feature License?

[KRISTINE OBrien]

Yes it's working now. I have 2 node licenses, 1 phone license and 1

upgrade license. The upgrade license is the feature license I was

referring to.

[jrgates]

So there is an upgrade license required?

[KRISTINE OBrien]

I don't think it's required. The issue that I was having was that I had

too many phone license files and needed to get the files consolidated

into one file.

[mnour401917_2]

Thanks for the update Kristine, glad to see yours is fixed and hopefully mine will follow as well. I think what Gate referring to is, will you need a NEW NODE license for upgrading from 7.(2) to 7.1(3). It looks to me like a New NODE License is required due to a bug or design issue for this particular upgrade.

For example I have a new system and I had my licenses for 7.0(2). When I upgraded to 7.1(3) the Node license could not be recognized. Removing and adding the licenses I had for 7.0.(2) doesn’t work.

So the only option I have now is to get a NEW NODE license for 7.1(3). Hopefully I will get it before the end of the week.

Regards

Mohammed Nour 

[Rob Huffman · Accepted solution]

Hi Kristine and Mohammed,

Thanks for continuing your excellent follow-up in this thread +5 points

each for this kind gesture to help others here!

Just to summarize;

Kristine....your problem ended up being related to having too many

different License files being loaded? Is this related to a Bug or by design?

If this is a Bug could you please post this up for us.

Mohammed.....you also referenced a Bug or Bugs you have discovered

in this process, can you please link them up as well.

Thanks again! Great work.

Rob

[jrgates]

Kristine and Mohammed,

I'd like to thank you also for your information and posting back.  This really gave me some things to look out for as I do my upgrade this weekend.

Thanks Again,

Gates

[KRISTINE OBrien]

Glad I could help.  Like I said early on I really appreciate all the people who post and answer questions on this forum.  I rarely have to post a question because I can find the answers here.

The bug that caught my attention is CSCtc43971.  I found it in another post.  I am not sure if I was hitting this bug but it does refer to having too many licenses and that got me to start asking questions.

Happy Posting,

Kristine

[Rob Huffman]

Thanks Kristine!

Another wild and wonderful Bug for sure. Who would have thought

This is an excellent reference and something to keep in mind going forward.

Cheers!

Rob

[mnour401917_2]

Hi Rob,

The main issue I was having on the previous version 7.0(2) is related to DBreplication. For some reason replications and DB change notifications between PUB and SUB fails. I did a research and figured out it could be related the following bugs.

CSCsw88022

CSCsw45761

I was also having another issue where the core switch was crying about "duplex mismatch" between the CUCM interfaces and the switch ports. When I check the switch interface and CUCM eth0, they both show 1000/Full.

When I upgraded to 7.1(3) all the problems are now gone, but now I am stuck with new problem (NODE licensing).

Regards

Mohammed