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Community Member

CUCM user page issue with IE8 (IE6 works fine)

Hello All,

Might somebody had the same issue before?

CUCM cluster 7.1.5

users can not access to user page from IE8!

When trying to reach the cisco web server via
http://x.x.x.x/ccmuser the page does
not load after entering account name and password.
Page remains in status; "Loading, Please wait"

Thanks in advance!

Kind regards,

Tibor

19 REPLIES
Cisco Employee

Re: CUCM user page issue with IE8 (IE6 works fine)

Hi Tibor,

With CUCM 7.1 we don't support IE 8. Check "Web Browsers" section from guide below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/b01intro.html#wp1027414

CUCM version in the guide is 7.1.2, but it's the same guide for 7.1.5 as well.

Thanks,

Tijana

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Hi Tijana,

Thanks for your reply and your time!

I have found the following also on CCO:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/7_1_5/cucmbe-rel_notes-715.html
Supported browsers comprise Internet Explorer (IE) 7 or 8, Firefox 3.x, or Safari 4.x.

according to this IE8 should be supported...

Some additional info: All PCs running windows XP!!

Thanks and regards,

Tibor

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Are you running CUCM or CUCMBE?

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Re: CUCM user page issue with IE8 (IE6 works fine)

You could try running IE8 in IE7 compatibility mode - Press F12 and select from popup menu.

I just use Firefox now though!

Cisco Employee

Re: CUCM user page issue with IE8 (IE6 works fine)

IE8 browser support comment added there is part of description of defect -  Netscape browser not supported.

However, issues with accessing user pages on IE8 is known
for version 7 and support is still not fully doc in Admin gude for ver 7, for ver 8 it is.
What I seen so far it's never problem accessing CUCM Admin page using IE8, only user page. Most of the time user page doesn't work on Win XP SP3, usually there is no issue on Win 7.

Thanks,

Tijana

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Please give this a try.

1.) Bring up Internet Explorer.

2.) Press ALT so you get the Menu Bar at the top.

3.) Click on View and then click on Zoom.

4.) Click on 100%.

5.) Close all Internet Explorers and reopen and then try logging into the CCMUser page again.

Thanks

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Hi Jason,

Thank you VERY much for your great help on this issue. We had the problem with IE8 and it was indeed a custom Zoom level issue. If you set "custom" zoom to 105% for instance, it freezes totally IE! It's crazy...

Anyway, thank you again.

Yorick

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Thanks for the info.

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

We are having the same issue using CUCM 6.1.5 for some users ( not all ) where IE 8 will not allow end users to access their ccmuser page.

However, the same user that attempts this with Firefox has no problem.  I am thinking it has something to do with one of the software pushes of JAVA that changes something in the IE 8 settings.  My CUCM 6.1.5 end user page access using IE 8 has no issues.

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Ronald, I am seeing similar problems. Were you able to find out if it was Java issues?

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

The issue was found to be the zoom feature in IE8. If set to 100% the page

works fine.

I assume it could be Java but I did not need to narrow it down since the

changing the zoom to 100 seem to fix all of our users.

Thanks

Jason Smith

Missouri Dept. of Transportation

Lead Information Systems Technologist

(573)751-2576 or (573)301-4996

"Our mission is to provide a world-class transportation experience that

delights our customers and promotes a prosperous Missouri."

From: wadivkara

To: "jason.smith@modot.mo.gov" ,

Date: 11/03/2011 03:17 PM

Subject: - Re: CUCM user page issue with IE8 (IE6

works fine)

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Re: CUCM user page issue with IE8 (IE6 works fine)

created by Akhilesh Wadivkar in IP Telephony - View the full discussion

Ronal, I am seeing similar problems. Were you able to find out if it was

Java issues?

Reply to this message by going to Home

Start a new discussion in IP Telephony at Home

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

Jason,

Thanks for the quick reply.

Thant was it.

-Akhilesh

Green

Re: CUCM user page issue with IE8 (IE6 works fine)

Hi,

Can you look at

https://supportforums.cisco.com/message/3482856#3482856

There seems to be an issue with IE8/XP and JAVA Version

HTH

Alex

Regards, Alex. Please rate useful posts.
Community Member

CUCM user page issue with IE8 (IE6 works fine)

Just wanted to chime in here...Jason's advise actually fixed the same issue some of our users were having with IE 7 and CUCM 8.6.1 User Page.

Thanks for tip!

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

I have the same problem on Call Manager 8.5.1.10000-26. If IE 8 is zoomed to anything other than 100%, IE hangs on login and has to be terminated.

Is there a fix for this?

Community Member

Re: CUCM user page issue with IE8 (IE6 works fine)

I havent seen or heard of a fix for this yet though I will admit I havent open a TAC case yet.

Also, I can confirm the same behavior in IE 9.

Community Member

Hi All,

Hi All,

Please go to Tool à compatibility view setting à add the call manager IP address X.X.X.X(Only IP address no need to add ccmuser)

 

It will work

Community Member

http://x.x.x.x/ccmuser 

http://x.x.x.x/ccmuser 

CUCM end user page user option drop down option is not available in the IE11

Please ref the below screen shot. please give me the solution for below issue in the IE11

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