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CUCM v6.1 forwarding to Unity v7

Hi everyone,

Can anyone inform me if this process is possible?

We have a group of user ext 5101 to 5109 who want to forward there extensions to a seperate number with a closed greeting voicemail account (ext 5118)

The users want to be able to forward there lines at anytime of the day to this ext 5118 and to be able to update the Closed Greeting as and when it needs be

Obviously when they forward there lines to 5118 the voicemail the caller receives is the orginating number dialled voicemail and not the forwarded option greeting(5118).

We only want this to be avaliable to the specific extension numbers in the range 5101/5109

I configured this for a start :

Call Management

- Call Routing

   - Fowarded Calls:

forwarding stations : (XXXXXXXXX510*) to include the range of users

Send call to : Subscriber : 5118

Conversation : send greeting for

What that did was to send all calls on XXXXXXXXXX510* range to the 5118 closed greeting, but what I am after is to send only the CUCM forwarded calls to the closed greeting ext 5118 and when the forward option is removed back to the users own voicemail

Is this process possible?



Re: CUCM v6.1 forwarding to Unity v7

You may want to try this instead:

Set up a Call Handler with an extension these users can forward to.  Assign the extension directly to the Call Handler - not in routing rules.

Configure the Call Handler with a blank greeting and then after greeting - transfer to a Subscriber's greeting.

Create a new Subscriber that will be used for taking messages for these folks.  Since this is as ad-hoc forwarding of calls, you don't need to use the Closed greeting specifically.  You can just set a schedule of All Hours All Days and use the standard greeting.  Assign this Subscriber a new extension and then make each of your user's extension an alternate extension for this Subscriber.  The caveat here is that everyone will receive MWI even if only one user is forwarded to this Subscriber.  If the intent is to not actually allow users to leave a message when a phone is forwarded then you could just do this:

Create the Call Handler.  Record the standard greeting with whatever this group wants to say.  Then the after greeting action can be configured to Hang Up.  No alternate extensions, additional subscriber configuration, or MWI issues to consider.


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Re: CUCM v6.1 forwarding to Unity v7

Hi there,

In addition to the great tips from my friend hailey (+5 H-Man)

I was going to suggest trying this setting;

In Unity 5.x and above you can config Unity to use the "Last  Redirecting Number" on a Call Forward instead of the "Originally Dialed  Number"

Route  Forwarded Calls by the First or Last Redirecting Number

Cisco Unity  supports the option of routing calls based on either the first or last  redirecting number when a call is forwarded to Cisco Unity.

Note the  following:

This  option requires Cisco Unity-CM TSP 8.1(2) or later.

This option  is not supported by integrations through PIMG units.

This option  can be changed through the Advanced Settings Tool (AST), which is  available in Tools Depot.

Call  Information Exchanged by the Phone System and Cisco Unity

The  phone system and Cisco Unity exchange call information to manage calls  and to make the integration features possible. With each call, the  following call information is typically passed between the phone system  and Cisco Unity:

The extension of the called party.

The  extension of the calling party (for internal calls) or the phone number  of the calling party (if it is an external call and the phone system  supports caller ID).

The reason for the forward (the extension is  busy, does not answer, or is set to forward all calls). There is also a  reason code for Direct Calls.

Cisco Unified Communications Manager SCCP  and SIP trunk integrations can also provide the following call  information (the choice of first and last redirecting number is set in  the Advanced Settings Tool, which is available in Tools Depot):

Called  number

First  redirecting number

Last redirecting number


Note  Cisco Unity can use either the first redirecting number or last  redirecting number, depending on the setting in the Advanced Settings  Tool, which is available in Tools Depot.