CUCM v8.6.2 Database Communication Error

[Juan Carlos Arias Perez]

I have CUCM version 8.6.2.20000-2 running on VMware ESXi v5.0.0, and when it was restarted there was the error Database Communication error, there was no IP Address or hostname change, "A Cisco DB" service is not running:

admin:utils service list

A Cisco DB[STOPPED]  Component is not running

... and cannot be started:

admin:utils service start A Cisco DB

Service Manager is running

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

Component is not running

A Cisco DB[NOTRUNNING]

What can I do on this situation??  Any ideas that could help me??

It's a single node, this is the server information for CUCM server:

VMware ESXi v5.0.0

2 vCPU: Intel(R) Xeon(R) CPU E5506 @2.13GHz

Disk 1: 500GB

12288 Mbytes RAM

Regards,

Juan Carlos Arias

[Qiyu Bao]

1 

utils service stop A Cisco DB •

utils service start A Cisco DB •

Stop the CEF service from serviceability page • utils service stop A Cisco DB •
utils service start A Cisco DB •
Stop the CEF service from serviceability page •

[Juan Carlos Arias Perez]

Qiyu, I can't initiate any GUI service, I'll try it with OS Administration and post the results.

Thanks for your comments.

[Qiyu Bao]

https://supportforums.cisco.com/docs/DOC-13672

hopes useful

[Juan Carlos Arias Perez]

Can't troubleshoot cause DB is not running, and it's not started:

admin:utils dbreplication runtimestate

Database is down: please restart the database before reattempting a status check

admin:utils service start A Cisco DB

Service Manager is running

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

Component is not running

A Cisco DB[NOTRUNNING]

I appreciate all the ideas that could help for a solution.

Thanks,

[Leo Salcie Tejeda]

Do you have a backup? You can make a fress install as last resource...

[opeyemityusuf]

Hi Juan,

Please, i have a similar problem of Cisco DB not running, am sure you would have eventually solved the problem. Please share with me how you did it. Thanks

Ope

[Marcelo Morais]

Hi opeyemityusuf,

 first of all, use the following command to check your problem:

show perf query class "Number of Replicates Created and State of Replication"

Regards.

[opeyemityusuf]

Thanks,

Once i get this done, i will send the details.

Regards