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CUCM Version 9.x forward feature

Hi to all

 

One request came from a client , i believe its not possible but pls share your thoughts

 

Scenario:

111 extension is configured when no answer( CFNA) sending the call to 222

Now we need when the call arrive to 222 and  if 222 no answer then  the call must be sent back to 111

 

BUT this must be applied only from calls coming from 111 NOT General

 

Is any way to accomplish this task?

 

 

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
4 REPLIES
Hall of Fame Super Silver

Unfortunately this feature is

Unfortunately this feature is not available in CUCM.  You would need to setup 222 to forward on no answer back to 111.

Chris

Hi ChrisThat means that all

Hi Chris

That means that all the calls would be returned back to 111

And they dont want that

I think cisco has many features that should fix it :)

Like beep tone when you are already in a call etc :)

 

Thank you chris for your input

 

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
Hall of Fame Super Silver

Correct, your other option

Correct, your other option would be to use hunt group for 111 or implement pickup groups.

Chris

VIP Gold

Might be you can achieve this

Might be you can achieve this (but not sure) by creating 1-1 partition and CSS more and create one more extension 222 with different new partition, you can try using below scenario..In this example PT_Special and CSS_Special would be new.

 

CSS_Internal    --For all other extensions, guessing this is CSS is assigned to all ext
  PT_Internal

CSS_Special    --For 111 extension only
  PT_Special     --this should be on top
  PT_Internal    

 

Note: Other existing partitions can be assigned as per current configuration to above CSS.


111    PT_Internal  -> CFNA 111 (With CSS_Special)

222    PT_Internal
222    PT_Special   -> CFNA 111

Suresh

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