01-30-2012 09:30 AM - edited 03-16-2019 09:17 AM
Here is my enviroment. CUCM 7.1, Unity 5. I also happen to be 'beta' testing Exchange UM, so there are a couple of us in IT that have Exchange voicemail boxes, however most of the company is on Unity. Currently voicemail box selection has been based on orginal called party. Due to some policy changes, it will be best that we do final called party (that way we can forward our phones to another while we're away and the forwarded party will get voicemails for those calls should they not answer). To correct this, I found the setting inside Unity's advanced settings tool to use final called party in mailbox selection, but I found that this isn't enough for our enviroment. If I (with an Exchange VM profile) CFwdAll my phone to another person (with Unity VM profile), when the call rolls to voicemail, they get my Exchange voicemail box. So, this made me realize that something in CUCM, not Unity, needs to be changed for this to work correctly. This all boils down to: How do you set CUCM to use the final called/forwarded party voicemail box (and profile) when forwarding to voicemail?
Hopefully my explaination is clear, please let me know if it isn't or if I need to explain anything else.
Thank you in advance for your help,
Luke Whittall
01-30-2012 09:58 AM
Uncheck Outgoing Diversion Header on the SIP trunk pointing to Exchange UM.
HTH,
Chris
01-30-2012 11:13 AM
Doing that breaks the Exchange VM altogether (since it doesn't see the calls as forwarded), and CUCM still forwards my calls to VM when I'm forwarded to a Unity user.
01-30-2012 11:32 AM
This is a call manager service parameter.
Its in the Clusterwide Parameters (Feature - Hold Reversion)
CFA Destination Override*
01-30-2012 11:45 AM
That's not it either, that parameter doesn't seem to affect CFNA calls. I thought the solution was a service parameter, I just can't find the right one.
01-30-2012 12:00 PM
Well, for all the other similar forum threads I've read, it looks like the setting is Unity is the only one that applies... nothing CUCM seems to help me. I think it'll just be broke for the handful of us on Exchange, but that's acceptable since the majority is on Unity.
https://supportforums.cisco.com/thread/275373
https://supportforums.cisco.com/thread/294933
Thanks for everyone's help!
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