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CUCM10, IMP10, Jabber 9.7 and Outlook 2013 with Office 365 - No Outlook Calendar



Jabber is running fine except seem unable to show users Outlook Calendar in Jabber. TAC suspect its not supported as there are some MAPI register keys missing.


Any ideas? The certificate seems happy.



Cisco Employee

Compatibility info is within

Compatibility info is within the online documentation



if this helps, please rate
New Member

Hi richb1971,Did you manage

Hi richb1971,

Did you manage to solve the issue? I have the same problem.



New Member

I have a similar problem. I

I have a similar problem. I am running Cisco Jabber For Windows 9.7.4 (18974)

With the version of Outlook downloaded from the Microsoft Office 365 portal (Microsoft Office 365 ProPlus - Version 15.0.4631.1004), Outlook Contact Search and Calendar integration does not work but if I install the same Jabber client on another computer with Microsoft Office Professional Plus 2013 (15.0.4631.1000) then it works. Both versions of Office are 32 bit and I can reproduce the problem on Windows 7 and 8.1 Professional.

In the Jabber Connection status Window I see a successful connection to Outlook with MAPI.

Any ideas?


New Member

Hi Chaps, Think I'm getting

Hi Chaps,


Think I'm getting somewhere. Office 365 has Lync running constantly in the background - disable this and it should work. Had same issue with CUACA and Lync with 365.


I'll post back when tested more thoroughly but pretty sure its that.


Hope this helps



New Member

Hi Rich,Were you ever able to

Hi Rich,

Were you ever able to resolve the issue? I was able to remove Lync by using Click-to-install with an XML file exempting Lync from the install. See below:


The XML can be modified to exempt certain programs:

  <Add SourcePath="C:\%yourfilepathhere%" OfficeClientEdition="64">
   <Product ID="O365ProPlusRetail" >
     <Language ID="en-us" />
     <ExcludeApp ID="Lync" />      

you run the setup.exe with a /download and then a /configure referencing the above xml.


for example:

C:\yourfilepathhere> setup.exe /download c:\yourfilepathhere\configuration.xml

C:\yourfilepathhere> setup.exe /configure c:\yourfilepathhere\configuration.xml



I tried this, however, and I was still not seeing the calendar in Jabber. I am still working with Microsoft support and TAC. If I get a resolution I will try to remember to post it in here.


New Member

Same issue as scage0001 here.

Same issue as scage0001 here. Anyone have any ideas? Uninstalling Lync is not an option for me, required as part of customer testing.

New Member

I resolved the issue by

I resolved the issue by adding the MAPIX Registry keys as detailed in the following post:

New Member

Steven,This. Is. Great.


This. Is. Great. Already pushed this out through GPO and I have some happy users on my hands. OP, mark this thread as answered!

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