I do not know too much about UCCX but is the UCCX user registered against the Nice CTI user ? The status of a user is based upon it being registered to the Nice CTI user within CUCM - End user or Application depending on your set up. The TAPI client in the Nice server is registered against this user and uses the CTI Manager IP address so if the UCCX user is not assigned the same CTI Manger the Nice app. will not see it. Also If you have the CTI user configured as an End User then the Privacy setting turned off per line- If you use Application User then the Privacy is not applicable
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...