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Community Member

CUCMBE; UC users not seen for import from CUCM LDAP

I have CUCMBE 7.1 integrated to AD and have successfully sync CUCM users into LDAP from AD. However, Unity Connection doesn't see them to import if I go to TOOLS> IMPORT USERS> and Find End Users in UC. Is there anything else I need to do to import users into Unity Connection from CUCM BE?

THANKS!

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Community Member

Re: CUCMBE; UC users not seen for import from CUCM LDAP

Have you checked to make sure that all of your users in CUCM have a Primary Extension defined under the Directory Number Associations section of the End User page?  You won't be able to import users into CUC until they have a primary extension.

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VIP Super Bronze

Re: CUCMBE; UC users not seen for import from CUCM LDAP

CUC doesn't pull LDAP users from UCM and the product documentation says that: Integrating Cisco Unity  Connection  with an LDAP Directory
AXL synchronization does but you cannot do LDAP authentication then.


Community Member

Re: CUCMBE; UC users not seen for import from CUCM LDAP

It looks like CUCMBE-UC doesn't even have an option for LDAP under SYSTEM SETTINGS>.   Also, under "Help for this page" for the TOOLS> SYNC USERS>  For Find Imported users, it states:

"In a coresident configuration, synchronization happens automatically. There should be no need to manually synchronize users" which leads me to believe that I should automatically see users in my database without doing anything. (I cannot add users manually in UC for CUCMBE).

Community Member

Re: CUCMBE; UC users not seen for import from CUCM LDAP

Have you checked to make sure that all of your users in CUCM have a Primary Extension defined under the Directory Number Associations section of the End User page?  You won't be able to import users into CUC until they have a primary extension.

Community Member

Re: CUCMBE; UC users not seen for import from CUCM LDAP

Joel,

   Thanks. I had ended up opening a TAC ticket and the primary extension number along with device association was suggested. I knew I was missing something simple, and the documentation didn't mention anything on it.

Thanks!

Community Member

Re: CUCMBE; UC users not seen for import from CUCM LDAP

No worries.  Yea you cannot assign the primary extension until you associate the device to the user.  Glad you got it fixed.

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