Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.


CUCMBEr - VM account for a CCME user

Hello everyone,

I have a remote site where 5 users are on CCME. There is a CCME to CCM trunk back to CUCMBEr for 4-digit dialing. One or two users need a VM account. Since there is no CUE at the remote site, I want to take it from CUCMBEr. How do I do this?

In other words, how do I create a Unity Connection user without that user having a primary extension and end user object defined in CUCMBEr?


New Member

Re: CUCMBEr - VM account for a CCME user

You can do this by setting up a sip trunk between CME and Unity Connection in the CUCMB.


Cisco Unified CM Express 4.0 or Later

Cisco Unified CM Express feature license.

Cisco IP phone feature licenses, and Cisco licenses for other H.323-compliant devices or software (such as Cisco VirtualPhone and Microsoft NetMeeting clients) that will be connected to the network, as well as one license for each Cisco Unity Connection port.

•For the Cisco Unified CM Express extensions, SIP phones that support DTMF relay as described in RFC-2833.

•For the Cisco Unified CM Express extensions, one of the following configurations:

-(Best practice) Only SIP phones that support DTMF relay as described in RFC-2833.

-Both SCCP phones and SIP phones.

Note that older SCCP phone models may require a Media Termination Point (MTP) to function correctly.

•A LAN connection in each location where you will plug the applicable phone into the network.

Integration steps you can follow from this good document.


Rate if it helps


Re: CUCMBEr - VM account for a CCME user

Thanks, I can do that.

The question is how do I create the UC account?

CUE to Unity enterprise integration I have done, but in Unity you can just create an account and assign it an extension. In CUCMBEr, you have to import the user from the CCM side--there is no add user button. (That I can see.)


Re: CUCMBEr - VM account for a CCME user

So it turns out that CUCMBEr only supports one integration (SCCP to CallManager). So no SIP integration. There was also no way to have a non-CCM user/phone show up on the Unity connection side AND RING the phone over the CCM-CCME trunk.

Creating a CTI RP might have worked and had a VM account on the CUCMBEr side, but dialing that CCME user's extension would not have rung their CCME phone.

We are going to buy a CUE module.

Thanks to all that helped.