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CUCME 7.1 Registration with SIP Provider

richard.grey
Level 1
Level 1

Hello Guys,

I have been pulling out my hair can't seem to get my CUCME 7.1 registered to VOIP.MS.  It  appears that CUCME does not even try to register.  I never see traffic going from CUCME to the SIP provider.

 

What am I missing? Here is my config below?

 

VL-CUCME7.1#sh run
Building configuration...

 


Current configuration : 5226 bytes
!
! Last configuration change at 22:17:03 EST Tue Jul 29 1958
! NVRAM config last updated at 20:52:09 EST Tue Jul 29 1958
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname VL-CUCME7.1
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog

!
no aaa new-model
clock timezone EST -5
no network-clock-participate wic 2
!
!
!
dot11 syslog
ip source-route
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 10.10.200.253 10.10.200.254
!
ip dhcp pool voice
   network 10.10.200.0 255.255.255.0
   option 150 ip 10.10.200.254
   default-router 10.10.200.254
!
!

ip name-server 207.164.234.193
ip name-server 207.164.234.129
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol cisco
h323
sip
  bind control source-interface FastEthernet0/0
  bind media source-interface FastEthernet0/0
  registrar server expires max 3600 min 3600
!
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
!
!
!
!
!
!
!
!
!
!
!
!

!

!
!
voice-card 0
!
!
!
!
!
!
archive
log config
  hidekeys
!
!
controller T1 0/2/0
!
controller T1 0/2/1
!
!
!
!
!
interface FastEthernet0/0
ip address 192.168.1.253 255.255.255.0
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 10.10.200.254 255.255.255.0
duplex auto
speed auto
!

!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.1.254

ip http server
no ip http secure-server
ip http path flash:
!
!
!
!
!
!
!
!
!
control-plane
!
!
!
!
!
!
!
dial-peer voice 1 voip
description **Incoming Call from SIP Trunk**
voice-class codec 1
session protocol sipv2
session target sip-server
incoming called-number .%
dtmf-relay rtp-nte
no vad
!
dial-peer voice 911 voip
description **Outgoing Call to SIP Trunk 911 Digit**
translation-profile outgoing SIPOUT
destination-pattern 911
voice-class codec 1
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
no vad
!
dial-peer voice 10 voip
description **Outgoing Call to SIP Trunk 10 Digit**
translation-profile outgoing SIPOUT
destination-pattern 9[2-9].........
voice-class codec 1
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
no vad
!
dial-peer voice 11 voip
description **Outgoing Call to SIP Trunk 11 Digit**
translation-profile outgoing SIPOUT
destination-pattern 91[2-9].........
voice-class codec 1
session protocol sipv2
session target sip-server
dtmf-relay rtp-nte
no vad
!
!
sip-ua
authentication username 111111 password 7 135443435E5D537A0QW22889992222000
no remote-party-id
retry invite 2
retry response 3
retry bye 2
retry cancel 2
retry register 10
timers connect 100
timers register 250
registrar dns:toronto.voip.ms expires 3600
sip-server dns:toronto.voip.ms
host-registrar
!
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 42
max-dn 144
ip source-address 10.10.200.254 port 2000
time-zone 12
voicemail 4999
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9.T
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp 7960 May 21 2010 15:48:19
!
!
ephone-template  1
softkeys connected  Hold Endcall Trnsfer Park Confrn
!
!
ephone-dn  1  dual-line
number 4161234567 no-reg primary
call-forward busy 4999
call-forward noan 4999 timeout 15
!
!
ephone-dn  143
number 8000.... no-reg primary
mwi on
!
!
ephone-dn  144
number 8001.... no-reg primary
mwi off
!
!
ephone  1
device-security-mode none
!
!
!
ephone  2
device-security-mode none
mac-address 0014.6A4D.3020
username "rgrey" password cisco
type 7960
button  1:1
!
!
!
line con 0
line aux 0
line 66
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
password th1nks3cure
logging synchronous
login
!
scheduler allocate 20000 1000
ntp master 2
end

 

VL-CUCME7.1# 

 

Thanks

Rich

9 Replies 9

David Harper
Cisco Employee
Cisco Employee

First of all, you may have more luck posting to the main Voice forum rather than here.  This area is devoted to small business products, and while the UC500 is CME based, this particular area is devoted to the Small Business ATAs, and the people who mostly monitor this forum may not be all that familiar with CME.

However, looking at your config, I don't see anything obvious that would prevent the router from at least *trying* to register, so let's start with the basics.  Can you actually ping toronto.voip.ms from the router command line?  That site is pingable from my laptop, so if you can't ping it, then we're not going to get anywhere.  Second step is to get some diagnostics.  Can you capture the output of 'show sip register status'?  If you see something listed there but registration state is 'no', then grab some debugs to see what is going on.  Start with 'debug ccsip event', 'debug ccsip error', and 'debug ccsip message' and we can take it from there.

Cheers,

Dave.

Hello Dave,

Thank you for information.  I will most certainly post my question on the voice forum if you  think that would be better.  I am able to ping toronto.voip.ms and here is the output from the show commands and debugs you requested.  Hopefully you may make more sense of it.

Thanks

Richard

VL-CUCME7.1#ping toronto.voip.ms
Translating "toronto.voip.ms"...domain server (207.164.234.193)

Translating "toronto.voip.ms"...domain server (207.164.234.193) [OK]

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 174.137.63.202, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 12/12/16 ms
VL-CUCME7.1#


VL-CUCME7.1#sh sip register status
Line                              peer        expires(sec)  registered
================================  ==========  ============  ==========
4161234567                       20001       177           no  


term mon
debug ccsip event
debug ccsip error
debug ccsip


VL-CUCME7.1#sh sip register status
Line                              peer        expires(sec)  registered
================================  ==========  ============  ==========
4161234567                        20001       177           no         
VL-CUCME7.1#
VL-CUCME7.1#
VL-CUCME7.1#
VL-CUCME7.1#
VL-CUCME7.1#term mon
VL-CUCME7.1#debug ccsip event
SIP Call events tracing is enabled
VL-CUCME7.1#debug ccsip error
SIP Call error tracing is enabled
VL-CUCME7.1#debug ccsip
% Incomplete command.

VL-CUCME7.1#debug ccsip mess
VL-CUCME7.1#debug ccsip messages
SIP Call messages tracing is enabled
VL-CUCME7.1#
VL-CUCME7.1#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9_IVS-M), Version 12.4(24)T3, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 23-Mar-10 06:43 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

VL-CUCME7.1 uptime is 1 day, 17 hours, 19 minutes
System returned to ROM by reload at 18:55:46 EST Fri May 21 2010
System restarted at 20:40:15 EST Tue Jul 29 1958
System image file is "flash:c2800nm-adventerprisek9_ivs-mz.124-24.T3.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2811 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID FTX1206A3S4
2 FastEthernet interfaces
1 terminal line
2 Channelized/Clear T1/PRI ports
2 Virtual Private Network (VPN) Modules
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

VL-CUCME7.1#
Jul 31 19:00:27.833: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_SETUP
Jul 31 19:00:27.833: //14/FF5CCA88804E/SIP/Error/sipSPI_ipip_set_history_info_header: Not SIP2SIP mode
Jul 31 19:00:27.833: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_DNS_RESOLVE
Jul 31 19:00:29.225: //14/FF5CCA88804E/SIP/Error/sipSPI_ipip_set_history_info_header: Not SIP2SIP mode
SIP: (14) Group (a= group line) attribute, level 65535 instance 1 not found.
Jul 31 19:00:29.229: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:9057072000@toronto.voip.ms:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKB1C93
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>
Date: Thu, 31 Jul 1958 19:00:29 GMT
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 4284271240-3855094333-2152659271-4020023830
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 3934574925
Contact: <4161234567>
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 285

v=0
o=CiscoSystemsSIP-GW-UserAgent 7502 9254 IN IP4 192.168.1.253
s=SIP Call
c=IN IP4 192.168.1.253
t=0 0
m=audio 19514 RTP/AVP 0 18 101
c=IN IP4 192.168.1.253
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16

VL-CUCME7.1#
Jul 31 19:00:29.273: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKB1C93;received=174.93.51.167
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
CSeq: 101 INVITE
User-Agent: VoIPMS/SERAST
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Contact: <9057072000>
Content-Length: 0


Jul 31 19:00:29.389: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKB1C93;received=174.93.51.167
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>;tag=as4f1ae820
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
CSeq: 101 INVITE
User-Agent: VoIPMS/SERAST
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Contact: <9057072000>
Content-Type: application/sdp
Content-Length: 291

v=0
o=root 24996 24996 IN IP4 174.137.63.202
s=session
c=IN IP4 174.137.63.202
t=0 0
m=audio 15802 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=silenceSupp:off - - - -
a=ptime:20
a=sendrecv

Jul 31 19:00:29.393: //14/FF5CCA88804E/SIP/Error/sipSPIProcessNotifyCallInfoHeader: Call-Info header with for Unsolicited Notify Absent,Disabling Unsolicited Notifies
SIP: Attribute mid, level 1 instance 1 not found.
Jul 31 19:00:29.405: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:

VL-CUCME7.1#ACK sip:9057072000@174.137.63.202:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKC3A5
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>;tag=as4f1ae820
Date: Thu, 31 Jul 1958 19:00:29 GMT
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


VL-CUCME7.1#
Jul 31 19:00:36.981: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
Jul 31 19:00:36.993: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:9057072000@174.137.63.202:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKD43E
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>;tag=as4f1ae820
Date: Thu, 31 Jul 1958 19:00:29 GMT
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 3934574932
CSeq: 102 BYE
Reason: Q.850;cause=16
Content-Length: 0


VL-CUCME7.1#
Jul 31 19:00:37.017: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKD43E;received=174.93.51.167
From: "Vertical Logic" <>4161234567@toronto.voip.ms>;tag=8DEBC60-C5F
To: <>9057072000@toronto.voip.ms>;tag=as4f1ae820
Call-ID: 7DD4DCB-E5C9123D-8053F947-EF9CB216@192.168.1.253
CSeq: 102 BYE
User-Agent: VoIPMS/SERAST
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Contact: <9057072000>
Content-Length: 0


VL-CUCME7.1#
Jul 31 19:01:28.369: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jul 31 19:01:28.369: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_DNS_RESOLVE
Jul 31 19:01:28.425: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:toronto.voip.ms:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKE18EC
From: <>4161234567@toronto.voip.ms>;tag=8DFA39C-15C
To: <>4161234567@toronto.voip.ms>
Date: Thu, 31 Jul 1958 19:01:28 GMT
Call-ID: 54F8CC42-E5C8123D-804DF947-EF9CB216
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 3934574984
CSeq: 4 REGISTER
Contact: <4161234567>
Expires:  3600
Content-Length: 0


Jul 31 19:01:28.449: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

VL-CUCME7.1#SIP/2.0 404 Not found
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKE18EC;received=174.93.51.167
From: <>4161234567@toronto.voip.ms>;tag=8DFA39C-15C
To: <>4161234567@toronto.voip.ms>;tag=as490b7aed
Call-ID: 54F8CC42-E5C8123D-804DF947-EF9CB216
CSeq: 4 REGISTER
User-Agent: VoIPMS/SERAST
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Content-Length: 0


Jul 31 19:01:28.449: //15/000000000000/SIP/Error/ccsip_api_register_result_ind: Message Code Class 4xx Method Code 100 received for REGISTER
VL-CUCME7.1#
VL-CUCME7.1#
VL-CUCME7.1#
Jul 31 19:04:28.453: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jul 31 19:04:28.453: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_DNS_RESOLVE
Jul 31 19:04:28.613: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:toronto.voip.ms:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKF1823
From: <>4161234567@toronto.voip.ms>;tag=8E26378-1D69
To: <>4161234567@toronto.voip.ms>
Date: Thu, 31 Jul 1958 19:04:28 GMT
Call-ID: 54F8CC42-E5C8123D-804DF947-EF9CB216
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 3934575164
CSeq: 5 REGISTER
Contact: <4161234567>
Expires:  3600
Content-Length: 0

Interestingly enough, your debugs show a call be made from the router and completing setup even though the DN is unregistered.  That is unusual - unless the call was completed by the network playing you a message sayng there is a problem.

Anyway, the key here is the following:

Sent:
REGISTER sip:toronto.voip.ms:5060 SIP/2.0
Via:  SIP/2.0/UDP 192.168.1.253:5060;branch=z9hG4bKE18EC
From:  <>4161234567@toronto.voip.ms>;tag=8DFA39C-15C
To:  <>4161234567@toronto.voip.ms>
Date:  Thu, 31 Jul 1958 19:01:28 GMT
Call-ID:  54F8CC42-E5C8123D-804DF947-EF9CB216
User-Agent:  Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 3934574984
CSeq:  4 REGISTER
Contact: <4161234567>
Expires:   3600
Content-Length: 0


Jul 31 19:01:28.449:  //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

VL-CUCME7.1#SIP/2.0  404 Not found
Via: SIP/2.0/UDP  192.168.1.253:5060;branch=z9hG4bKE18EC;received=174.93.51.167
From:  <>4161234567@toronto.voip.ms>;tag=8DFA39C-15C
To:  <>4161234567@toronto.voip.ms>;tag=as490b7aed
Call-ID:  54F8CC42-E5C8123D-804DF947-EF9CB216
CSeq: 4 REGISTER
User-Agent:  VoIPMS/SERAST
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER,  SUBSCRIBE, NOTIFY
Supported: replaces
Content-Length: 0

So the router has attempted to register 4161234567@toronto.voip.ms, and the network has rejected the registration saying the number is not recognised.  That number looks suspiciously like a dummy number used for testing, so to progress any further, you'll need to get a real number from the provider.  If this *is* a real number, then you need to talk to the provider to find out why the call was rejected.

Cheers,

Dave.

Thanks again Dave.  Yes the network does play a message saying the number is not assigned.  The number in the post is not the real number, I have manipulated the number because I did not want to post the real number to the Forum.

I am guessing the issue relates to NAT and my ASA 5505 firewall because, if I configure a PAP2T, it works fine.  I have applied fixup protocol SIP UDP 5060 to my ASA but CME just never seems to get registered and I cannot tell why, neither from debugs or ASA firewall logs.

Thanks for your help, I will let you know if I find the solutions.

Rich

I doubt this has anything to do with NAT.  It might, but it seems unlikely.  Your registration message is getting to a proxy somewhere, and the response is that the number is not known.  So you need to speak to the service provider to find out what they are having a problem.

Cheers,

Dave.

Hey Dave,

I had to adjust SIP Registration timers to fix this.  My CUCME now registers with VoIP.MS and it stays registered.  See below

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol cisco
h323
sip
  bind control source-interface FastEthernet0/0
  bind media source-interface FastEthernet0/0
  registrar server expires max 250 min 200

sip-ua
credentials username 12345678 password abcdef realm toronto.voip.ms
authentication username 12345678 password abcdef realm toronto.voip.ms
no remote-party-id
retry invite 2
retry register 10
timers connect 100
registrar ipv4:174.137.63.202 expires 200
sip-server ipv4:174.137.63.202
host-registrar

Just wanted to post my CUBE and SIP-UA setting just in case someone else used VOIP.MS and was having difficulty.

Thanks fo you help

Rich

Rich -

This is GOLDEN - thank you! I was just getting my connection to voip.ms going this evening. Just out of curiosity - how did you arrive at this conclusion?

Hello JCIOARA,

I eventually opened a case with VOIP.MS using their online chat support.  I asked the guy to do some sort of debug because it appeared that CUCME would register for a few minutes then drop.  Eventually he asked for my config and then suggested I reduce the timer values, he said the values on thier asterisk box was set way lower for people connecting via an IP Phone system.

I have had my CUCME connected to VOIP.MS from ever since, no issues.  I am able to make more than 2 simultaneous outgoing calls and I have tested 2 simultaneous incoming calls.

Mobility / SNR works like a charm.

Hope this helps

Richard

Nadir Khan
Level 1
Level 1

Hello I am having the same type of problem.  Looks richard has managed to get his issue resolved but i am still struggling here.  I managed to get the registration part done, it says i am registered in voip.ms home page to toronto.voip.ms.  But i still get the "this number is not yet assigned, please contact technical support" voice when i dial out to an external number. 

here is the debug information:  thanks in advance

 

SIP Call events tracing is enabled
dhcpRouter#
Jan  5 06:15:46.379: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jan  5 06:15:46.379: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:184.75.215.106:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK539B3
From: <sip:3000@184.75.215.106>;tag=21D624-BC8
To: <sip:3000@184.75.215.106>
Date: Sun, 05 Jan 2014 06:15:46 GMT
Call-ID: 5D7492FB-750311E3-80048DCA-1BEC8FC1
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1388902546
CSeq: 17 REGISTER
Contact: <3000>
Expires:  200
Content-Length: 0


Jan  5 06:15:46.403: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jan  5 06:15:46.403: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:184.75.215.106:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5422D3
From: <sip:3001@184.75.215.106>;tag=21D63C-1BA2
To: <sip:3001@184.75.215.106>
Date: Sun, 05 Jan 2014 06:15:46 GMT
Call-ID: 5D783C83-750311E3-80058DCA-1BEC8FC1
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1388902546
CSeq: 17 REGISTER
Contact: <3001>
Expires:  200
Content-Length: 0


Jan  5 06:15:46.419: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jan  5 06:15:46.419: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:184.75.215.106:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK553E4
From: <sip:777@184.75.215.106>;tag=21D64C-2213
To: <sip:777@184.75.215.106>
Date: Sun, 05 Jan 2014 06:15:46 GMT
Call-ID: 5D7B49E4-750311E3-80068DCA-1BEC8FC1
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1388902546
CSeq: 17 REGISTER
Contact: <777>
Expires:  200
Content-Length: 0


Jan  5 06:15:46.447: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK539B3;received=67.244.22.49;rpo
rt=55401
From: <sip:3000@184.75.215.106>;tag=21D624-BC8
To: <sip:3000@184.75.215.106>;tag=as4e8ebebc
Call-ID: 5D7492FB-750311E3-80048DCA-1BEC8FC1
CSeq: 17 REGISTER
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="toronto.voip.ms", nonce="6ad3e8b3
"
Content-Length: 0


Jan  5 06:15:46.447: //74/000000000000/SIP/Error/sipSPIHandleAuthChallenge: Erro
r getting credentials
Jan  5 06:15:46.447: //74/000000000000/SIP/Error/ccsip_api_register_result_ind:
Message Code Class 4xx Method Code 100 received for REGISTER
Jan  5 06:15:46.471: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5422D3;received=67.244.22.49;rp
ort=55401
From: <sip:3001@184.75.215.106>;tag=21D63C-1BA2
To: <sip:3001@184.75.215.106>;tag=as1e0507bb
Call-ID: 5D783C83-750311E3-80058DCA-1BEC8FC1
CSeq: 17 REGISTER
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="toronto.voip.ms", nonce="787132a6
"
Content-Length: 0


Jan  5 06:15:46.471: //75/000000000000/SIP/Error/sipSPIHandleAuthChallenge: Erro
r getting credentials
Jan  5 06:15:46.471: //75/000000000000/SIP/Error/ccsip_api_register_result_ind:
Message Code Class 4xx Method Code 100 received for REGISTER
Jan  5 06:15:46.487: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK553E4;received=67.244.22.49;rpo
rt=55401
From: <sip:777@184.75.215.106>;tag=21D64C-2213
To: <sip:777@184.75.215.106>;tag=as64f12544
Call-ID: 5D7B49E4-750311E3-80068DCA-1BEC8FC1
CSeq: 17 REGISTER
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="toronto.voip.ms", nonce="38da5d17
"
Content-Length: 0


Jan  5 06:15:46.487: //76/000000000000/SIP/Error/sipSPIHandleAuthChallenge: Erro
r getting credentials
Jan  5 06:15:46.487: //76/000000000000/SIP/Error/ccsip_api_register_result_ind:
Message Code Class 4xx Method Code 100 received for REGISTER
Jan  5 06:16:04.039: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_CC_CALL_SETUP
Jan  5 06:16:04.039: //78/AE5649BB8016/SIP/Error/sipSPI_ipip_set_history_info_he
ader: Not SIP2SIP mode
Jan  5 06:16:04.039: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_DNS_RESOLVE
Jan  5 06:16:04.495: //78/AE5649BB8016/SIP/Error/sipSPI_ipip_set_history_info_he
ader: Not SIP2SIP mode
SIP: (78) Group (a= group line) attribute, level 65535 instance 1 not found.
Jan  5 06:16:04.495: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:6478571234@toronto2.voip.ms:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK56225E
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478571234@toronto2.voip.ms>
Date: Sun, 05 Jan 2014 06:16:04 GMT
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 2924890555-1963397603-2148961738-468488129
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIF
Y, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1388902564
Contact: <3001>
Expires: 180
Allow-Events: telephone-event
P-Preferred-Identity: <sip:3001@67.244.22.49>
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 247

v=0
o=CiscoSystemsSIP-GW-UserAgent 5289 1466 IN IP4 67.244.22.49
s=SIP Call
c=IN IP4 67.244.22.49
t=0 0
m=audio 16640 RTP/AVP 0 101
c=IN IP4 67.244.22.49
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

Jan  5 06:16:04.575: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK56225E;received=67.244.22.49;rp
ort=61743
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478574786@toronto2.voip.ms>
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
CSeq: 101 INVITE
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <6478571234>
Content-Length: 0


Jan  5 06:16:04.603: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK56225E;received=67.244.22.49;rp
ort=61743
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478571234>;tag=as1273359b
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
CSeq: 101 INVITE
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <6478571234>
Content-Type: application/sdp
Require: timer
Content-Length: 227

v=0
o=root 1146195306 1146195306 IN IP4 184.75.215.114
s=voip.ms
c=IN IP4 184.75.215.114
t=0 0
m=audio 12238 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv

Jan  5 06:16:04.607: //78/AE5649BB8016/SIP/Error/sipSPIProcessNotifyCallInfoHead
er: Call-Info header with for Unsolicited Notify Absent,Disabling Unsolicited No
tifies
SIP: Attribute mid, level 1 instance 1 not found.
Jan  5 06:16:04.611: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:6478574786@184.75.215.114:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK571076
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478571234@toronto2.voip.ms>;tag=as1273359b
Date: Sun, 05 Jan 2014 06:16:04 GMT
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


Jan  5 06:16:10.087: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
Jan  5 06:16:10.095: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:6478574786@184.75.215.114:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5810E1
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478571234@toronto2.voip.ms>;tag=as1273359b
Date: Sun, 05 Jan 2014 06:16:04 GMT
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
P-Preferred-Identity: <sip:3001@67.244.22.49>
Timestamp: 1388902570
CSeq: 102 BYE
Reason: Q.850;cause=16
Content-Length: 0


Jan  5 06:16:10.167: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5810E1;received=67.244.22.49;rp
ort=61743
From: <sip:3001@184.75.215.106>;tag=221CE8-970
To: <sip:6478571234@toronto2.voip.ms>;tag=as1273359b
Call-ID: B0A9FE32-750711E3-801B8DCA-1BEC8FC1@67.244.22.49
CSeq: 102 BYE
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
Content-Length: 0


Jan  5 06:16:25.363: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event f
rom SIP SPI : SIPSPI_EV_OUTBOUND_REGISTER
Jan  5 06:16:25.363: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:184.75.215.106:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK59174
From: <sip:164479@184.75.215.106>;tag=226E6C-EAF
To: <sip:164479@184.75.215.106>
Date: Sun, 05 Jan 2014 06:16:25 GMT
Call-ID: 5C2C3512-750311E3-80028DCA-1BEC8FC1
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1388902585
CSeq: 24 REGISTER
Contact: <164479>
Expires:  200
Content-Length: 0


Jan  5 06:16:25.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK59174;received=67.244.22.49;rpo
rt=55401
From: <sip:164479@184.75.215.106>;tag=226E6C-EAF
To: <sip:164479@184.75.215.106>;tag=as10a00006
Call-ID: 5C2C3512-750311E3-80028DCA-1BEC8FC1
CSeq: 24 REGISTER
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
WWW-Authenticate: Digest algorithm=MD5, realm="toronto.voip.ms", nonce="74baf3bc
"
Content-Length: 0


Jan  5 06:16:25.439: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
REGISTER sip:184.75.215.106:5060 SIP/2.0
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5A15E5
From: <sip:164479@184.75.215.106>;tag=226E6C-EAF
To: <sip:164479@184.75.215.106>
Date: Sun, 05 Jan 2014 06:16:25 GMT
Call-ID: 5C2C3512-750311E3-80028DCA-1BEC8FC1
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1388902585
CSeq: 25 REGISTER
Contact: <164479>
Expires: 200
Authorization: Digest username="164479",realm="toronto.voip.ms",uri="sip:184.75.
215.106:5060",response="75c9d2d3fd90bc5fb51cebaa8fbf6212",nonce="74baf3bc",algor
ithm=MD5
Content-Length: 0


Jan  5 06:16:25.507: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 67.244.22.49:5060;branch=z9hG4bK5A15E5;received=67.244.22.49;rp
ort=55401
From: <sip:164479@184.75.215.106>;tag=226E6C-EAF
To: <sip:164479@184.75.215.106>;tag=as10a00006
Call-ID: 5C2C3512-750311E3-80028DCA-1BEC8FC1
CSeq: 25 REGISTER
Server: voip.ms
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLIS
H
Supported: replaces, timer
Expires: 200
Contact: <164479>;expires=200
Date: Sun, 05 Jan 2014 06:24:47 GMT
Content-Length: 0

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