CUCME ephone-dn Overlay with shared Lines

[martin martinez]

Hello everyone,

I am having an issue with a CUCME and we have 5 FXO lines  and they are all overlayed and assigned to all the phones in the office. the issue is that the very first call in rings on all phones but the next call in only rings on the phone that has the active call, none of the other phones even show that there is a call coming in, no flashing or anything. what do i need to do? i tried using the (x) feature service and the (m) monitor with no success. could it be that the FXO ports are PLAR'd to the same DN of 1000? and maybe that i have 5 ephone-dn 1000 configured?

Please help!!!   below is part of the config.  thanks in advance.

voice-port 0/1/0
 connection plar opx immediate 1000
 caller-id enable
!
voice-port 0/1/1
 connection plar opx immediate 1000
 caller-id enable
!
voice-port 0/1/2
 connection plar opx immediate 1000
 caller-id enable
!
voice-port 0/1/3
 connection plar opx immediate 1000
 caller-id enable
!
voice-port 0/2/0
 connection plar opx immediate 1000

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

ephone-dn  50  dual-line
 number 1000
 description Main LIne
 name Main Line
 call-forward busy XXX-XXX-XXXX
 call-forward noan XXX-XXX-XXXX timeout 20
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  51  dual-line
 number 1000
 description Main LIne
 name Main Line
 preference 1
 call-forward busy XXX-XXX-XXXX
 call-forward noan XXX-XXX-XXXX timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  52  dual-line
 number 1000
 description Main LIne
 name Main Line
 preference 2
 call-forward busy XXX-XXX-XXXX
 call-forward noan XXX-XXX-XXXX timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  53  dual-line
 number 1000
 description Main LIne
 name Main Line
 preference 3
 call-forward busy XXX-XXX-XXXX
 call-forward noan XXX-XXX-XXXX timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator
!
!
ephone-dn  54  dual-line
 number 1000
 description Main LIne
 name Main Line
 preference 4
 call-forward busy XXX-XXX-XXXX
 call-forward noan XXX-XXX-XXXX timeout 20
 huntstop channel
 no huntstop
 hold-alert 30 originator

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

ephone  20
 video
 mac-address D4A0.2A89.EDDF
 ephone-template 1
 username "p1020"
 type 7962
 button  1:20 2o50,51,52,53,54
!
!
!
ephone  21
 video
 mac-address D4A0.2A89.872B
 ephone-template 1
 username "p1021"
 type 7962
 button  1:21 2o50,51,52,53,54
!
!
!
ephone  22
 video
 mac-address D4A0.2A89.E069
 ephone-template 1
 username "p1022"
 type 7962
 button  1:22 2o50,51,52,53,54
!
!
!
ephone  23
 video
 mac-address D4A0.2A89.ABD0
 ephone-template 1
 username "p1023"
 type 7962
 button  1:23 2o50,51,52,53,54

[Jayanth Velkuri]

i would use hunt group for this setup if your requirement is to ring all the phones at the same time

[Tudor Adrian Negru]

Hi there,

Well, you have dual-line phones set up for overlays & you have preferences assigned to them.

Try adding "huntstop channel" to the config on "ephone-dn 50". 

Because you have preferences assigned to these ephone dns, incoming calls will go to dn 50, 51, 52, 53 and 54 in this order. 

What happens here is that if the first call comes in, ephone-dn 50 gets the call. Since it's a dual-line setup and you did not have the "huntstop channel" command configured, it would land the 2nd call on dn 50 as well..only the third call would get "pushed" over to ephone-dn 51. Do you see where this is going? 

If you want incoming calls to ring simultaneously on all the sets just put "preference 0" under all the ephone-dn tags.

Configuring the "huntstop channel" option on the "ephone-dn" tags will also allow these guys to do call transfer and conferencing. 

Hope this helps.