CUE 3.2.2 / CCM 6.1.3 - Notication to DECT handsets
We have a customer that has a number of users with DECT phones that connect via Kirk IP system back to the CUCM. (So the DECT handset registers with the Kirk box, and the Kirk registers with the CUCM). Telephony all works fine, in that users can call in/out and to other physical handsets registered to the CUCM.
The problem we have, is that as these DECT handsets don't have message waiting indicators on them, we've setup their CUE users so that they get notification to their handsets (as in a call) after 5 minutes of a message being left.
The customer advises that this isn't working (although the user setup in the CUE looks good), and that users are getting their mailboxes filled with messages from the CUE itself advising that they have messages waiting! I can understand why that might be happening if the user concerned was on a call, out of the office etc - as each time a new message is left advising a message is waiting, 5 minutes later a further advisory message will be left.
My questions really are:
1. Is there any way to get the CUE to just ring the users extension, without leaving a message, to alert them that a message is waiting.
2. Is there anyone else on the forum with similar implementation somewhere? I'd like to know what you've done in this situation if possible.
The DECT is maintained by another provider, so I don't have that much information on it unfortunately. What I can say though, is that when I click on the 'registered with' on a DECT handset I can get the following information from the Kirk system:
Thanks for the update - I'm not 100% sure of the handset type, but I'll ask the question, and request the details of the handset firmware.
Is there anything on the CCM/CUE side that might would be worth investigating at all, or would you think that based on the issues being experienced, that it's more likely a firmware issue on the Kirk side?
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