Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

CUE 7.0.3 jtapi with CallManager 7.0 https on /CCMPluginsServer/CiscoJTAPIClient.exe

Not sure how I can fix this, is there a version of CUE 7.0.x that requests the https page ?  Problem seems to be CUE requests non https and CallManager beginning with 4.2 made this url https.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg11684

I get the CUE 7.0.3 web page (http://10.2.66.253/Web/iw/InitWizard.do?wizAction=INIT) I put in my CallManager, Web User, JTAPI user, etc) Then press Next and get a pop-up;

JTAPI login failed. Error while determining CCM version -1

Do you wish to proceed?

I’ve tried software install clean url on the CUE and that didn’t’ resolve the issue.  Rebooted the CallManager with no luck.

I run a sniifer and see the packets hitting CallManager from CUE.

In cap file I see CUE send this;

0000  00 0c 29 b9 e8 38 00 1d  70 0a bd c0 08 00 45 00   ..)..8.. p.....E.

0010  00 c7 6a b7 40 00 3e 06  31 a7 8e 66 42 fd 8e 64   ..j.@.>. 1..fB..d

0020  40 0b 8b aa 00 50 23 ff  03 5f b5 2c 22 56 80 18   @....P#. ._.,"V..

0030  05 b4 87 5d 00 00 01 01  08 0a 02 01 69 f4 00 07   ...].... ....i...

0040  4f 8e 47 45 54 20 2f 43  43 4d 50 6c 75 67 69 6e   O.GET /C CMPlugin

0050  73 53 65 72 76 65 72 2f  43 69 73 63 6f 4a 54 41   sServer/ CiscoJTA

0060  50 49 43 6c 69 65 6e 74  2e 65 78 65 20 48 54 54   PIClient .exe HTT

0070  50 2f 31 2e 31 0d 0a 55  73 65 72 2d 41 67 65 6e   P/1.1..U ser-Agen

0080  74 3a 20 4a 61 76 61 4a  32 4d 45 20 46 6f 75 6e   t: JavaJ 2ME Foun

0090  64 61 74 69 6f 6e 20 53  70 65 63 69 66 69 63 61   dation S pecifica

00a0  74 69 6f 6e 20 76 31 2e  31 0d 0a 48 6f 73 74 3a   tion v1. 1..Host:

00b0  20 31 34 32 2e 31 30 30  2e 36 34 2e 31 31 0d 0a    142.100 .64.11..

00c0  43 6f 6e 6e 65 63 74 69  6f 6e 3a 20 63 6c 6f 73   Connecti on: clos

00d0  65 0d 0a 0d 0a                                     e....       

Then in CallManager response I see this 404 not found response;

0000  00 1d 70 0a bd c0 00 0c  29 b9 e8 38 08 00 45 00   ..p..... )..8..E.

0010  03 d7 6d c4 40 00 40 06  29 8a 8e 64 40 0b 8e 66   ..m.@.@. )..d@..f

0020  42 fd 00 50 8b aa b5 2c  27 fe 23 ff 03 f2 80 18   B..P..., '.#.....

0030  05 a8 f1 a5 00 00 01 01  08 0a 00 07 4f 9a 02 01   ........ ....O...

0040  69 f4 20 69 6d 67 20 7b  20 20 20 20 20 20 20 20   i. img {        

0050  20 20 20 20 20 20 20 20  64 69 73 70 6c 61 79 3a            display:

0060  20 62 6c 6f 63 6b 3b 20  20 20 20 20 20 20 20 20    block;         

0070  20 20 20 20 20 20 20 6d  61 72 67 69 6e 3a 20 30          m argin: 0

0080  70 78 20 30 70 78 20 32  30 70 78 20 30 70 78 3b   px 0px 2 0px 0px;

0090  20 20 20 20 20 20 20 20  20 20 20 20 7d 20 20 20                }  

00a0  20 20 20 20 20 20 20 20  20 23 6c 6f 67 6f 20 7b             #logo {

00b0  20 20 20 20 20 20 20 20  20 20 20 20 20 20 20 20                   

00c0  6d 61 72 67 69 6e 3a 20  33 30 70 78 20 31 30 25   margin:  30px 10%

00d0  20 30 70 78 20 31 30 25  3b 20 20 20 20 20 20 20    0px 10% ;      

00e0  20 20 20 20 20 7d 20 20  20 20 20 20 20 20 20 20        }          

00f0  20 20 70 20 7b 20 20 20  20 20 20 20 20 20 20 20     p {           

0100  20 20 20 20 20 70 61 64  64 69 6e 67 3a 20 35 70        pad ding: 5p

0110  78 20 31 35 70 78 20 35  70 78 20 31 35 70 78 3b   x 15px 5 px 15px;

0120  20 20 20 20 20 20 20 20  20 20 20 20 7d 20 20 20                }  

0130  20 20 20 20 20 3c 2f 73  74 79 6c 65 3e 20 20 20        </s tyle>  

0140  20 3c 2f 68 65 61 64 3e  20 20 20 20 3c 62 6f 64    </head>     <bod

0150  79 3e 20 20 20 20 20 20  20 20 3c 64 69 76 20 69   y>         <div i

0160  64 3d 22 6c 6f 67 6f 22  3e 20 20 20 20 20 20 20   d="logo" >      

0170  20 20 20 20 20 3c 69 6d  67 20 73 72 63 3d 22 2f        <im g src="/

0180  63 69 73 63 6f 6c 6f 67  6f 2e 67 69 66 22 20 61   ciscolog o.gif" a

0190  6c 74 3d 22 43 69 73 63  6f 20 53 79 73 74 65 6d   lt="Cisc o System

01a0  73 2c 20 49 6e 63 2e 22  20 2f 3e 20 20 20 20 20   s, Inc."  />    

01b0  20 20 20 3c 2f 64 69 76  3e 20 20 20 20 20 20 20      </div >      

01c0  20 3c 64 69 76 20 69 64  3d 22 63 6f 6e 74 65 6e    <div id ="conten

01d0  74 22 3e 20 20 20 20 20  20 20 20 20 20 20 20 3c   t">             <

01e0  64 69 76 20 69 64 3d 22  63 6f 6e 74 65 6e 74 2d   div id=" content-

01f0  68 65 61 64 65 72 22 3e  48 54 54 50 20 53 74 61   header"> HTTP Sta

0200  74 75 73 20 34 30 34 20  2d 20 2f 43 43 4d 50 6c   tus 404  - /CCMPl

0210  75 67 69 6e 73 53 65 72  76 65 72 2f 43 69 73 63   uginsSer ver/Cisc

0220  6f 4a 54 41 50 49 43 6c  69 65 6e 74 2e 65 78 65   oJTAPICl ient.exe

0230  20 20 20 20 20 20 20 20  20 20 20 20 3c 2f 64 69                </di

0240  76 3e 20 20 20 20 20 20  20 20 20 20 20 20 3c 70   v>             <p

0250  3e 20 20 20 20 20 20 20  20 20 20 20 20 20 20 20   >               

0260  20 3c 62 3e 20 20 20 20  20 20 20 20 20 20 20 20    <b>            

0270  20 20 20 20 20 20 20 20  74 79 70 65 3a 20 20 20            type:  

0280  20 20 20 20 20 20 20 20  20 20 20 20 3c 2f 62 3e                </b>

0290  20 53 74 61 74 75 73 20  72 65 70 6f 72 74 20 20    Status  report 

02a0  20 20 20 20 20 20 20 20  20 20 3c 2f 70 3e 20 20              </p> 

02b0  20 20 20 20 20 20 20 20  20 20 3c 70 3e 20 20 20              <p>  

02c0  20 20 20 20 20 20 20 20  20 20 20 20 20 3c 62 3e                 <b>

02d0  6d 65 73 73 61 67 65 3a  20 20 20 20 20 20 20 20   message:        

02e0  20 20 20 20 20 20 20 3c  2f 62 3e 20 2f 43 43 4d          < /b> /CCM

02f0  50 6c 75 67 69 6e 73 53  65 72 76 65 72 2f 43 69   PluginsS erver/Ci

0300  73 63 6f 4a 54 41 50 49  43 6c 69 65 6e 74 2e 65   scoJTAPI Client.e

0310  78 65 20 20 20 20 20 20  20 20 20 20 20 20 3c 2f   xe             </

0320  70 3e 20 20 20 20 20 20  20 20 20 20 20 20 3c 70   p>             <p

0330  3e 20 20 20 20 20 20 20  20 20 20 20 20 20 20 20   >               

0340  20 3c 62 3e 64 65 73 63  72 69 70 74 69 6f 6e 3a    <b>desc ription:

0350  20 20 20 20 20 20 20 20  20 20 20 20 20 20 20 3c                   <

0360  2f 62 3e 20 54 68 65 20  72 65 71 75 65 73 74 65   /b> The  requeste

0370  64 20 72 65 73 6f 75 72  63 65 20 28 2f 43 43 4d   d resour ce (/CCM

0380  50 6c 75 67 69 6e 73 53  65 72 76 65 72 2f 43 69   PluginsS erver/Ci

0390  73 63 6f 4a 54 41 50 49  43 6c 69 65 6e 74 2e 65   scoJTAPI Client.e

03a0  78 65 29 20 69 73 20 6e  6f 74 20 61 76 61 69 6c   xe) is n ot avail

03b0  61 62 6c 65 2e 20 20 20  20 20 20 20 20 20 20 20   able.           

03c0  20 3c 2f 70 3e 20 20 20  20 20 20 20 20 3c 2f 64    </p>         </d

03d0  69 76 3e 20 20 20 20 3c  2f 62 6f 64 79 3e 3c 2f   iv>    < /body></

03e0  68 74 6d 6c 3e                                     html>           

Everyone's tags (3)
1 REPLY

CUE 7.0.3 jtapi with CallManager 7.0 https on /CCMPluginsServer/

Oddly here is how I fixed it (mismatch class between spoke and hub).  Nothing what I expected.  The clue was some phones weren't registering either. I had removed the class on the spoke and forgot to remove it on the hub.

HQ(config)#int Serial0/0/1:0.2 point-to-point

HQ(config-subif)#frame-rel inter

HQ(config-subif)#frame-rel interface-dlci 102

HQ(config-fr-dlci)#no auto qos voip trust

HQ(config-fr-dlci)#no class

HQ(config-fr-dlci)#no class class AutoQoS-FR-Se0/0/1:0-102

357
Views
4
Helpful
1
Replies