CUE 7.0 Problem to make an international call from Japan on BRI

Dany Fortin · ‎06-30-2014

In our Tokyo office, we are unable to make an international call.
Here is a trace debug ISDN q931 detail

Jun 30 15:11:27.210: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId A31B9F1EFF9F11E3904EA5A31274C609, SetupTime 00:11:25.260 jap Tue Jul 1 2014, PeerAddress 25701, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 00:11:27.190 jap Tue Jul 1 2014, DisconnectTime 00:11:27.190 jap Tue Jul 1 2014, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jun 30 15:11:27.210: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/01/2014 00:11:25.262,cgn:25701,cdn:,frs:0,fid:9572,fcid:A31B9F1EFF9F11E3904EA5A31274C609,legID:1F34,bguid:A31B9F1EFF9F11E3904EA5A31274C609
Jun 30 15:11:29.438: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId A4C646A9FF9F11E39052A5A31274C609, SetupTime 00:11:28.068 jap Tue Jul 1 2014, PeerAddress 25701, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 00:11:29.438 jap Tue Jul 1 2014, DisconnectTime 00:11:29.438 jap Tue Jul 1 2014, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jun 30 15:11:29.438: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/01/2014 00:11:28.062,cgn:25701,cdn:,frs:0,fid:9573,fcid:A4C646A9FF9F11E39052A5A31274C609,legID:1F35,bguid:A4C646A9FF9F11E39052A5A31274C609
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931d: Default type/plan 0x0 0x0 sw-type 9 Calling number 033584#### isdn_map 0 mask 0x3662
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931d: Calling plan/type unspecified in call_decode, so ignored.
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931d: No call_decode, isdn default set
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931: Applying typeplan for sw-type 0x9 is 0x0 0x0, Calling num 033584####; Oct3a 0x0
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931d: Default type/plan 0x0 0x0 sw-type 9 Called number 01014186492400 isdn_map 0 mask 0x3662
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931d: typeplan from voice leg 0x0 0x0; voice-translation for TYPE set, PLAN set; accept h225 values no
Jun 30 15:11:43.211: ISDN BR0/2/0 Q931: Applying typeplan for sw-type 0x9 is 0x0 0x0, Called num 01014186492400
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0080, call id 0x8209, int id 0x0
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: L3_Go: event 0x80 cr_len 1 cr 0
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8209 cr 0x0 state 0 event 0x80 ces 1
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0000 CC_SETUP_REQ:U0_SetupReq(nlcb)
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x851F75E8 datasize = 63
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: data =
Jun 30 15:11:43.215:    851F75E800000300024004000001010A
Jun 30 15:11:43.215:    08010C0504038090A21801891E028183
Jun 30 15:11:43.215:    6C0C008030333335383437343035700F
Jun 30 15:11:43.215:    803031303134313836343932343030
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931: Sending SETUP callref = 0x000C callID = 0x8209 switch = ntt interface = User
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000C old NULL_STATE, new CALL_INIT
Jun 30 15:11:43.215: ISDN BR0/2/0 Q931: TX -> SETUP pd = 8 callref = 0x0C
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0x89
                Exclusive, B1
        Progress Ind i = 0x8183 - Origination address is non-ISDN
        Calling Party Number i = 0x0080, '033584####'
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0x80, '01014186492400'
                Plan:Unknown, Type:Unknown
Jun 30 15:11:43.535: ISDN BR0/2/0 Q931: RX <- CALL_PROC pd = 8 callref = 0x8C
        Channel ID i = 0x89
                Exclusive, B1
Jun 30 15:11:43.535: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jun 30 15:11:43.535:    08018C02180189
Jun 30 15:11:43.539: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0002, call id 0x0000, int id 0x0
Jun 30 15:11:43.539: ISDN BR0/2/0 Q931d: L3_Go: event 0x2 cr_len 1 cr 12
Jun 30 15:11:43.539: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8209 cr 0xC state 1 event 0x2 ces 1
Jun 30 15:11:43.539: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000C CALL_PROC:U1_CallProc(nlcb)
Jun 30 15:11:43.539: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000C old CALL_INIT, new OUT_CALL_PROC
Jun 30 15:11:43.559: ISDN BR0/2/0 Q931: RX <- DISCONNECT pd = 8 callref = 0x8C
        Cause i = 0x82BF - Service/option not available, unspecified
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Jun 30 15:11:43.559: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jun 30 15:11:43.559:    08018C45080282BF1E028288
Jun 30 15:11:43.563: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0045, call id 0x0000, int id 0x0
Jun 30 15:11:43.563: ISDN BR0/2/0 Q931d: L3_Go: event 0x45 cr_len 1 cr 12
Jun 30 15:11:43.563: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8209 cr 0xC state 3 event 0x45 ces 1
Jun 30 15:11:43.563: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000C DISCONNECT:Ux_Disconnect(nlcb)
Jun 30 15:11:43.563: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000C old OUT_CALL_PROC, new DISCONNECT_IND
Jun 30 15:11:43.567: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId A8DAA065FF9F11E39056A5A31274C609, SetupTime 00:11:43.537 jap Tue Jul 1 2014, PeerAddress 01014186492400, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 00:11:43.567 jap Tue Jul 1 2014, DisconnectTime 00:11:43.567 jap Tue Jul 1 2014, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jun 30 15:11:43.567: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/01/2014 00:11:43.199,cgn:033584####,cdn:01014186492400,frs:0,fid:9575,fcid:A8DAA065FF9F11E39056A5A31274C609,legID:1F37,bguid:A8DAA065FF9F11E39056A5A31274C609
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0085, call id 0x8209, int id 0x0
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: L3_Go: event 0x85 cr_len 1 cr 12
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8209 cr 0xC state 12 event 0x85 ces 1
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000C CC_RELEASE_REQ:U12_ReleaseReq(nlcb)
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x851F75E8 datasize = 24
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: data =
Jun 30 15:11:43.567:    851F75E800000300024004000001010A
Jun 30 15:11:43.567:    08010C4D080280E4
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000C old DISCONNECT_IND, new RELEASE_REQUEST
Jun 30 15:11:43.567: ISDN BR0/2/0 Q931: TX -> RELEASE pd = 8 callref = 0x0C
        Cause i = 0x80E4 - Invalid information element contents
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8C
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jun 30 15:11:43.887:    08018C5A
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x005A, call id 0x0000, int id 0x0
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3_Go: event 0x5A cr_len 1 cr 12
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8209 cr 0xC state 19 event 0x5A ces 1
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000C RELEASE_COMP:U19_ReleaseComp(nlcb)
Jun 30 15:11:43.887: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000C old RELEASE_REQUEST, new NULL_STATE
Jun 30 15:11:44.347: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId A8DAA065FF9F11E39056A5A31274C609, SetupTime 00:11:34.907 jap Tue Jul 1 2014, PeerAddress 25701, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 00:11:44.347 jap Tue Jul 1 2014, DisconnectTime 00:11:44.347 jap Tue Jul 1 2014, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jun 30 15:11:44.347: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/01/2014 00:11:34.907,cgn:25701,cdn:,frs:0,fid:9574,fcid:A8DAA065FF9F11E39056A5A31274C609,legID:1F36,bguid:A8DAA065FF9F11E39056A5A31274C609
Can you help me, please.

George Thomas · ‎06-30-2014

From the logs:

RX <- DISCONNECT pd = 8 callref = 0x8C
Cause i = 0x82BF - Service/option not available, unspecified

I would try changing the number plan/type to ISDN/International for these calls. Assuming you have CUCM and SIP/H323 to the voice gateway, this can be done with translation profiles else this configuration needs to be done in CUCM for MGCP gateways.

Please rate useful posts.

Dany Fortin · ‎07-02-2014

Thank you for your reply, I did some tests by changing the ISDN SWITCH-TYPE; BASIC-NI and BASIC-DMS100. All my tests were negative.

Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: Default type/plan 0x2 0x1 sw-type 12 Calling number 033584#### isdn_map 0 mask 0x3662
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: Calling plan/type unspecified in call_decode, so ignored.
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: No call_decode, isdn default set
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931: Applying typeplan for sw-type 0xC is 0x2 0x1, Calling num 033584####; Oct3a 0x0
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0080, call id 0x8005, int id 0x0
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_Go: event 0x80 cr_len 1 cr 0
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_GetNew_NLCB: call_id 0x8005 int_id 0, ces 1
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0000 old DL_IDLE_STATE, new NULL_STATE
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x0 state 0 event 0x80 ces 1
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0000 CC_SETUP_REQ:U0_SetupReq(nlcb)
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x85473028 datasize = 58
Jul 2 12:15:32.639: ISDN BR0/2/0 Q931d: data =
Jul 2 12:15:32.639:    85473028000003000240040000010500
Jul 2 12:15:32.639:    0801050504038090A21801892C0E3031
Jul 2 12:15:32.639:    3031343138363439323430306C0C2180
Jul 2 12:15:32.639:    30333335383437343035
Jul 2 12:15:32.643: ISDN BR0/2/0 Q931: Sending SETUP callref = 0x0005 callID = 0x8005 switch = basic-ni interface = User
Jul 2 12:15:32.643: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0005 old NULL_STATE, new CALL_INIT
Jul 2 12:15:32.643: ISDN BR0/2/0 Q931: TX -> SETUP pd = 8 callref = 0x05
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0x89
                Exclusive, B1
        Keypad Facility i = '01014186492400'
        Calling Party Number i = 0x2180, '033584####'
                Plan:ISDN, Type:National
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931: RX <- STATUS pd = 8 callref = 0x85
        Cause i = 0x82E46C - Invalid information element contents
        Call State i = 0x01
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:15:33.003:    0801857D080382E46C140101
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x007D, call id 0x0000, int id 0x0
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931d: L3_Go: event 0x7D cr_len 1 cr 5
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x5 state 1 event 0x7D ces 1
Jul 2 12:15:33.003: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0005 STATUS:Ux_Status(nlcb)
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931: RX <- CALL_PROC pd = 8 callref = 0x85
        Channel ID i = 0x89
                Exclusive, B1
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:15:33.023:    08018502180189
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0002, call id 0x0000, int id 0x0
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3_Go: event 0x2 cr_len 1 cr 5
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x5 state 1 event 0x2 ces 1
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0005 CALL_PROC:U1_CallProc(nlcb)
Jul 2 12:15:33.023: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0005 old CALL_INIT, new OUT_CALL_PROC
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931: RX <- DISCONNECT pd = 8 callref = 0x85
        Cause i = 0x82BF - Service/option not available, unspecified
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:15:33.047:    08018545080282BF1E028288
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0045, call id 0x0000, int id 0x0
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: event 0x45 cr_len 1 cr 5
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x5 state 3 event 0x45 ces 1
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0005 DISCONNECT:Ux_Disconnect(nlcb)
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0005 old OUT_CALL_PROC, new DISCONNECT_IND
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0085, call id 0x8005, int id 0x0
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: event 0x85 cr_len 1 cr 5
Jul 2 12:15:33.047: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x5 state 12 event 0x85 ces 1
Jul 2 12:15:33.051: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0005 CC_RELEASE_REQ:U12_ReleaseReq(nlcb)
Jul 2 12:15:33.051: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x85473028 datasize = 20
Jul 2 12:15:33.051: ISDN BR0/2/0 Q931d: data =
Jul 2 12:15:33.051:    854730280000030002400400000105E8
Jul 2 12:15:33.051:    0801054D
Jul 2 12:15:33.051: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0005 old DISCONNECT_IND, new RELEASE_REQUEST
Jul 2 12:15:33.051: ISDN BR0/2/0 Q931: TX -> RELEASE pd = 8 callref = 0x05
Jul 2 12:15:33.055: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 611F9C1311911E4805AAEAF1AB72A95, SetupTime 21:15:33.025 jap Wed Jul 2 2014, PeerAddress 01014186492400, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 21:15:33.055 jap Wed Jul 2 2014, DisconnectTime 21:15:33.055 jap Wed Jul 2 2014, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jul 2 12:15:33.055: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/02/2014 21:15:32.635,cgn:033584####,cdn:01014186492400,frs:0,fid:58,fcid:611F9C1311911E4805AAEAF1AB72A95,legID:24,bguid:611F9C13011911E4805AAEAF1AB72A95
Jul 2 12:15:33.055: ISDN **ERROR**: Module-CCBRI Function-_CallOnHookRelease Error-Unknown or unexpected event received. Data- 1E, 500
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x85
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:15:33.207:    0801855A
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x005A, call id 0x0000, int id 0x0
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3_Go: event 0x5A cr_len 1 cr 5
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x8005 cr 0x5 state 19 event 0x5A ces 1
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0005 RELEASE_COMP:U19_ReleaseComp(nlcb)
Jul 2 12:15:33.207: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x0005 old RELEASE_REQUEST, new NULL_STATE
Jul 2 12:15:34.479: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 611F9C1311911E4805AAEAF1AB72A95, SetupTime 21:15:24.329 jap Wed Jul 2 2014, PeerAddress 25701, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 21:15:34.479 jap Wed Jul 2 2014, DisconnectTime 21:15:34.479 jap Wed Jul 2 2014, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jul 2 12:15:34.479: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/02/2014 21:15:24.322,cgn:25701,cdn:,frs:0,fid:57,fcid:611F9C1311911E4805AAEAF1AB72A95,legID:23,bguid:611F9C13011911E4805AAEAF1AB72A95

AND

Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: Default type/plan 0x2 0x1 sw-type 6 Calling number 033584#### isdn_map 0 mask 0x3662
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: Calling plan/type unspecified in call_decode, so ignored.
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: No call_decode, isdn default set
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931: Applying typeplan for sw-type 0x6 is 0x2 0x1, Calling num 033584####; Oct3a 0x0
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: Default type/plan 0x2 0x1 sw-type 6 Called number 01014186492400 isdn_map 0 mask 0x3662
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: typeplan from voice leg 0x0 0x0; voice-translation for TYPE set, PLAN set; accept h225 values no
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931: Applying typeplan for sw-type 0x6 is 0x0 0x0, Called num 01014186492400
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0080, call id 0x800A, int id 0x0
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: L3_Go: event 0x80 cr_len 1 cr 0
Jul 2 12:29:16.657: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0x0 state 0 event 0x80 ces 1
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x0000 CC_SETUP_REQ:U0_SetupReq(nlcb)
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x85473028 datasize = 59
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931d: data =
Jul 2 12:29:16.661:    85473028000003000240040000010702
Jul 2 12:29:16.661:    08010A0504038090A21801896C0C2180
Jul 2 12:29:16.661:    30333335383437343035700F80303130
Jul 2 12:29:16.661:    3134313836343932343030
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931: Sending SETUP callref = 0x000A callID = 0x800A switch = basic-dms100 interface = User
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000A old NULL_STATE, new CALL_INIT
Jul 2 12:29:16.661: ISDN BR0/2/0 Q931: TX -> SETUP pd = 8 callref = 0x0A
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0x89
                Exclusive, B1
        Calling Party Number i = 0x2180, '033584####'
                Plan:ISDN, Type:National
        Called Party Number i = 0x80, '01014186492400'
                Plan:Unknown, Type:Unknown
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931: RX <- STATUS pd = 8 callref = 0x8A
        Cause i = 0x82E46C - Invalid information element contents
        Call State i = 0x01
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:29:17.069:    08018A7D080382E46C140101
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x007D, call id 0x0000, int id 0x0
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931d: L3_Go: event 0x7D cr_len 1 cr 10
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0xA state 1 event 0x7D ces 1
Jul 2 12:29:17.069: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000A STATUS:Ux_Status(nlcb)
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931: RX <- CALL_PROC pd = 8 callref = 0x8A
        Channel ID i = 0x89
                Exclusive, B1
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:29:17.089:    08018A02180189
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0002, call id 0x0000, int id 0x0
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3_Go: event 0x2 cr_len 1 cr 10
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0xA state 1 event 0x2 ces 1
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000A CALL_PROC:U1_CallProc(nlcb)
Jul 2 12:29:17.089: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000A old CALL_INIT, new OUT_CALL_PROC
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931: RX <- DISCONNECT pd = 8 callref = 0x8A
        Cause i = 0x82BF - Service/option not available, unspecified
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:29:17.113:    08018A45080282BF1E028288
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x0045, call id 0x0000, int id 0x0
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: event 0x45 cr_len 1 cr 10
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0xA state 3 event 0x45 ces 1
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000A DISCONNECT:Ux_Disconnect(nlcb)
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000A old OUT_CALL_PROC, new DISCONNECT_IND
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: source 0x0400, event 0x0085, call id 0x800A, int id 0x0
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: event 0x85 cr_len 1 cr 10
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0xA state 12 event 0x85 ces 1
Jul 2 12:29:17.113: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000A CC_RELEASE_REQ:U12_ReleaseReq(nlcb)
Jul 2 12:29:17.117: ISDN BR0/2/0 Q931d: srl_send_l3_pak:
        source_id = Q.931 0x0300, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
        priv_len = 4 int_id = 0x85473028 datasize = 20
Jul 2 12:29:17.117: ISDN BR0/2/0 Q931d: data =
Jul 2 12:29:17.117:    8547302800000300024004000001070A
Jul 2 12:29:17.117:    08010A4D
Jul 2 12:29:17.117: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000A old DISCONNECT_IND, new RELEASE_REQUEST
Jul 2 12:29:17.117: ISDN BR0/2/0 Q931: TX -> RELEASE pd = 8 callref = 0x0A
Jul 2 12:29:17.121: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 4C45891911B11E48077AEAF1AB72A95, SetupTime 21:29:17.091 jap Wed Jul 2 2014, PeerAddress 01014186492400, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 21:29:17.121 jap Wed Jul 2 2014, DisconnectTime 21:29:17.121 jap Wed Jul 2 2014, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jul 2 12:29:17.121: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/02/2014 21:29:16.645,cgn:033584####,cdn:01014186492400,frs:0,fid:69,fcid:4C45891911B11E48077AEAF1AB72A95,legID:2F,bguid:4C458919011B11E48077AEAF1AB72A95
Jul 2 12:29:17.121: ISDN **ERROR**: Module-CCBRI Function-_CallOnHookRelease Error-Unknown or unexpected event received. Data- 1E, 500
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8A
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3IF_rx_L2_pak: received data
Jul 2 12:29:17.321:    08018A5A
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3_Go: source 0x020A, event 0x005A, call id 0x0000, int id 0x0
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3_Go: event 0x5A cr_len 1 cr 10
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3_Go: call_id 0x800A cr 0xA state 19 event 0x5A ces 1
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3_ProcessEvent: callref = 0x000A RELEASE_COMP:U19_ReleaseComp(nlcb)
Jul 2 12:29:17.321: ISDN BR0/2/0 Q931d: L3_state_change: callref 0x000A old RELEASE_REQUEST, new NULL_STATE
Jul 2 12:29:18.597: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 4C45891911B11E48077AEAF1AB72A95, SetupTime 21:29:08.327 jap Wed Jul 2 2014, PeerAddress 25701, PeerSubAddress , DisconnectCause 3F , DisconnectText service or option not available unspecified (63), ConnectTime 21:29:18.597 jap Wed Jul 2 2014, DisconnectTime 21:29:18.597 jap Wed Jul 2 2014, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jul 2 12:29:18.597: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/02/2014 21:29:08.332,cgn:25701,cdn:,frs:0,fid:68,fcid:4C45891911B11E48077AEAF1AB72A95,legID:2E,bguid:4C458919011B11E48077AEAF1AB72A95

Divjot Singh Nanda · ‎07-02-2014

Hi Dany,

I guess you tried changing the ISDN switch-type. Kindly try changing the PLAN and TYPE for the called party number and check.

Also please verify the number format for called number that the TELCO requires for international calls.

Presently we are sending:

Calling Party Number i = 0x0080, '033584####'
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0x80, '01014186492400'
                Plan:Unknown, Type:Unknown

Please verify the same from the TELCO if they need the called number in the same format ( or some prefix digit like 0) and plan and type.

Thanks

DJ

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Dany Fortin · ‎07-07-2014

Prior for international calls, there were two choices, either go through the provider KDDI - 001, or through the provider NTT Communications - 010, now it seems that both providers are merged because the numbers for exit countries are 001-010 then the country code

donmorin · ‎08-11-2015

That was very helpful, Dany. Thank you! I was able to fix my issue with your info and dig a little further.

It appears that when you get a new phone line installed by NTT, there is no international long distance provider by default so the Carrier Code is required until a default is registered. I did not run into this with Softbank.

The NTT customer can declare a carrier through a service called MyLine. That then removes the requirement for the carrier code prefix so 010 should be enough. I included a link below that explains the program.

Carrier codes can be found here: https://en.wikipedia.org/wiki/Telephone_numbers_in_Japan

MyLine info: http://www.myline.org/content2e.html

DM