Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CUE 7.1.7 License Issue.

Dear friends,

          I tried to upload license file to cue using tftp. But i'm getting the following errors.

CUE# license install tftp://10.10.10.40/FOC144411TV_20111229025332353.lic

Installing...Feature:VMIVR-PORT...Failed:Specified UDI not found

Installing...Feature:VMIVR-VM-MBX...Failed:Specified UDI not found

0/2 licenses were successfully installed

0/2 licenses were existing licenses

2/2 licenses were failed to install

In sh version the UDI name shows as Not available.

CUE# sh version

CUE uptime is 0 weeks, 0 days, 0 hours, 15 minutes

CPU Model:                    Genuine Intel(R) processor              1.06GHz

CPU Speed (MHz):              1064.071

CPU Cache (KByte):            64

BogoMIPS:                     2129.31

SKU:                          ISM-SRE-300-K9

Chassis Type:                 C2901

Chassis Serial:               FCZ1534C3Z4

Module Type:                  ISM

Module Serial:                FOC144411TV

UDI Name:                     Not Available

UDI Description:              Not Available

Compact Flash:                3909MB

SDRAM (MByte):                512

CUE#

CUE# sh software versions

Cisco Unity Express version (7.1.7)

Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2009 by Cisco Systems, Inc.

Components:

- CUE Voicemail Language Support version  7.1.7

Thanks in advance for your replay

1 REPLY
Hall of Fame Super Gold

Re: CUE 7.1.7 License Issue.

If you're sure the license have been generated for the correct S/N, contact Cisco TAC for assistance.

Or, you can try upgrade to 8.6.1 to check that the UDI then recognized.

717
Views
0
Helpful
1
Replies