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CUE 7.1.7 License Issue.

Dear friends,

          I tried to upload license file to cue using tftp. But i'm getting the following errors.

CUE# license install tftp://

Installing...Feature:VMIVR-PORT...Failed:Specified UDI not found

Installing...Feature:VMIVR-VM-MBX...Failed:Specified UDI not found

0/2 licenses were successfully installed

0/2 licenses were existing licenses

2/2 licenses were failed to install

In sh version the UDI name shows as Not available.

CUE# sh version

CUE uptime is 0 weeks, 0 days, 0 hours, 15 minutes

CPU Model:                    Genuine Intel(R) processor              1.06GHz

CPU Speed (MHz):              1064.071

CPU Cache (KByte):            64

BogoMIPS:                     2129.31

SKU:                          ISM-SRE-300-K9

Chassis Type:                 C2901

Chassis Serial:               FCZ1534C3Z4

Module Type:                  ISM

Module Serial:                FOC144411TV

UDI Name:                     Not Available

UDI Description:              Not Available

Compact Flash:                3909MB

SDRAM (MByte):                512


CUE# sh software versions

Cisco Unity Express version (7.1.7)

Technical Support: Copyright (c) 1986-2009 by Cisco Systems, Inc.


- CUE Voicemail Language Support version  7.1.7

Thanks in advance for your replay

Hall of Fame Super Gold

Re: CUE 7.1.7 License Issue.

If you're sure the license have been generated for the correct S/N, contact Cisco TAC for assistance.

Or, you can try upgrade to 8.6.1 to check that the UDI then recognized.