CUE 8.6 email notifications are not send

[c_marquardt]

Please, i need help.... we have cisco unity express 8.6,i need enable emal notifications... i followed the administration GUI, but it seems not work...

In message notifications--->notifications administrations---> enable system wide notifications----> OK

                                   --->Subscriber Notification  Management---->edit owners and add email inbox, adding Enable notification to this device.

In System--------> SMTP settings----> OK, we tested it sending an email on Test SMTP Setting, and it´s OK.

Do you miss anything?.....

I will appreciate all of your help...

Carlos

[ronpatel]

Hi Carlos,

Refer below steps and see if it resolves the issue.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_msgno.html#wp1066504

Regards

Ronak Patel

Rate helpful posts.

[c_marquardt]

Hi Ronak.... this document is for CUE 2.3.... the command "username username profile vm-notif-profile " is not enable in CUE 8.6.

This is the exit of the command

CUE-XXXX# show voicemail notification owner ext8940 email

Profile:             vm-notif-profile

Device:              Email Inbox

Enabled:             Yes

Preference:          Urgent

Email address:       helpdesk@XXXX.cl

Text:

Attach Message:      Yes

Schedule(active hours):

Sunday:     08:00 to 17:00

Monday:     08:00 to 17:00

Tuesday:    08:00 to 17:00

Wednesday:  08:00 to 17:00

Thursday:   08:00 to 17:00

Friday:     08:00 to 17:00

Saturday:   08:00 to 17:00

Thanks anyway.....