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New Member

CUE 8.6 help needed :(

Dear all,

We have got CUE module ISM -SRE-300-K9 installed on 2900 series router and Cisco Cll manager 9.x.The router is installed at Remote site and has a E1 Voice PRI for receing and making calls.

we have got a license for IVR ports and want to configure the same for playing Prompts.

please help.

regards,

Rebecca James !!!

God bless you all..!!

4 REPLIES
New Member

CUE 8.6 help needed :(

Hello Rebecca,

Please check if this helps:

https://supportforums.cisco.com/docs/DOC-26872

Regards

Sam

Please rate all helpful posts.

New Member

CUE 8.6 help needed :(

Thanks Sam for responding..

However we need a document guide which could tell us what all we need to configure on CUCM and unity express so that when caller calls from outside he could hear the IVR prompt "welcome to"

Regards,

Rebecca

Hall of Fame Super Red

CUE 8.6 help needed :(

Hi Rebecca,

Have a look through these notes

Configuring Auto Attendants

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/AAttnd.html

Cisco Unity Express Guide to Writing and Editing Scripts for 7.0 and Later Versions

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

New Member

CUE 8.6 help needed :(

Dear all,

Hey Rob !!!

hope you are doing well !! and thank you for reply..

We have gone through the document and found there are 2 ways to configure Auto attendant on the remote site router on CUE 8.6

1. Through SIP

2.Through JTAPI

On the same router we have SRST installed we are bit confused which method we can use and best option...

we have reffered to the below link

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1011499

Need your help...

Rgds,

Rebecca...

God bless you all..!!!!!!

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