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CUE 8x CTI Route Point unregistered in CallManager > how re-register?

Jason Aarons
Level 6
Level 6

‎11-29-2010 08:57 AM - edited ‎03-16-2019 02:10 AM

How do you go about re-registering CTI Route Point/CTI Ports in Cisco Unity Express  8.0.2 to CallManager 8.0.2a?

We had a WAN outage and the ports became un-registered.  Once the WAN came back up the CTI Route Points didn’t re-register (bug?) back to CallManager.

Is there something I can type on the CUE CLI to get the CTI Route Points to re-register?  I did a reload which fixed it, but not the command I was looking for.

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Felipe Garrido
Cisco Employee
Cisco Employee

‎11-29-2010 09:54 AM

Jason,

The ports/RPs should register back automatically. I would advise enabling and collecting detailed level CUCM/CTI traces from the CUCM nodes and then gracefully resetting the CUE module to see if that will allow them to register back. Once you have the traces, proceed to open a TAC SR to further investigate the issue.

-Felipe

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