Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUE AA script welcome prompt

Guys,

IS there a specific requirement that the prompts recorded in CUE 2.2 Auto-Attendant script have to be in the format - " G.711 u-law, 8 kHz, 8 bit, Mono" ? If so, is there any specific recording software which can create this sort of .wav file? I don't think the standard Windows XP recording software will help in any way.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Gold
Hall of Fame Super Gold

Re: CUE AA script welcome prompt

No. Under ephone, configure type 7960 addon 1 7914, under telephony-service load 7914 , copy said firmware file in flash and make it avaialable with "tftp-server ...".

Thanks for the nice rating and good luck!

6 REPLIES
Hall of Fame Super Gold

Re: CUE AA script welcome prompt

You can record directly with the CUE. Look in the manual how to do that calling the administration number.

Hope this helps, please rate post if it does!

New Member

Re: CUE AA script welcome prompt

Paolo,

Thanks for the reply. If possible, could you please send me the link?

Have a nice day.

Regards,

Abhijit.

Hall of Fame Super Gold
New Member

Re: CUE AA script welcome prompt

Thanks Paolo, I got it - it's the Administration via Telephone Call-in number that allows us to record new prompts.

I need your help regarding one more thing -

I have configured a 7960 with a 7914 expansion module. But even after restarting everything the buttons on the expansion module are red. Does it mean that the expansion module is faulty?

Regards,

Abhijit Das.

Hall of Fame Super Gold

Re: CUE AA script welcome prompt

No. Under ephone, configure type 7960 addon 1 7914, under telephony-service load 7914 , copy said firmware file in flash and make it avaialable with "tftp-server ...".

Thanks for the nice rating and good luck!

New Member

Re: CUE AA script welcome prompt

Thanks a lot Paolo, I got it working! Have a nice weekend.

Regards,

Abhijit.

152
Views
7
Helpful
6
Replies