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Community Member

CUE and CME Live Record feature

Hi to all,

I have a CME ver 4.2 on 2811 with CUE 3.1, all works fine, but I want to configure the "Live Record" feature.

I follow this guide and it seems easy:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/12advVM.html#wp1025665

no problem no error during configuration, but does not work!!!

When I do the conference and I call the pilot number I obtain the busy (error) tone. (The conference between phones works)

I have to configure something more??? What can I check or try?

Thank you very much

Augusto.

3 REPLIES
Hall of Fame Super Gold

Re: CUE and CME Live Record feature

Augusto, you would begin with "debug ccsip message" and "term mon" to see what happens.

Community Member

Re: CUE and CME Live Record feature

Hi

here below the output of debug:

Jun 9 09:41:56.699: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:9288@192.168.254.251:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.254.250:5060;branch=z9hG4bK49B876

Remote-Party-ID: "Augusto" <1001>;party=calling;screen=no;privacy=off

From: "Augusto" <1001>;tag=A158F378-963

To: <9288>

Date: Mon, 09 Jun 2008 09:41:56 GMT

Call-ID: 225F6723-353F11DD-8EDFF57B-DE1FC956@192.168.254.250

Supported: 100rel,timer,resource-priority,replaces

Min-SE: 1800

Cisco-Guid: 549437382-893325789-2396714363-3726625110

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Max-Forwards: 70

Timestamp: 1213004516

Contact: <1001>

Call-Info: <192.168.254.250:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"

Expires: 180

Allow-Events: telephone-event

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 200

v=0

o=CiscoSystemsSIP-GW-UserAgent 7356 4830 IN IP4 192.168.254.250

s=SIP Call

c=IN IP4 192.168.254.250

t=0 0

m=audio 17600 RTP/AVP 0

c=IN IP4 192.168.254.250

a=rtpmap:0 PCMU/8000

a=ptime:20

Jun 9 09:41:56.711: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 404 Not Found

Via: SIP/2.0/UDP 192.168.254.250:5060;branch=z9hG4bK49B876

To: <9288>;tag=dsb7dbf253

From: "Augusto" <1001>;tag=A158F378-963

Call-ID: 225F6723-353F11DD-8EDFF57B-DE1FC956@192.168.254.250

CSeq: 101 INVITE

Content-Length: 0

Jun 9 10:41:56.711: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId 20BFBFC6353F11DD8EDAF57BDE1FC956, SetupTime 10:41:56.691 PCTime Mon Jun 9 2008, PeerAddress 9288, PeerSubAddress , DisconnectCause 1 , DisconnectText unassigned number (1), ConnectTime 10:41:56.711 PCTime Mon Jun 9 2008, DisconnectTime 10:41:56.711 PCTime Mon Jun 9 2008, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0

Jun 9 10:41:56.711: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:06/09/2008 10:41:56.687,cgn:1001,cdn:9288,frs:0,fid:10831,fcid:20BFBFC6353F11DD8EDAF57BDE1FC956,legID:1F28,bguid:20BFBFC6353F11DD8EDAF57BDE1FC956

Jun 9 09:41:56.719: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

ACK sip:9288@192.168.254.251:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.254.250:5060;branch=z9hG4bK49B876

From: "Augusto" <1001>;tag=A158F378-963

To: <9288>;tag=dsb7dbf253

Date: Mon, 09 Jun 2008 09:41:56 GMT

Call-ID: 225F6723-353F11DD-8EDFF57B-DE1FC956@192.168.254.250

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: telephone-event

Content-Length: 0

thank you very much.

Augusto

Hall of Fame Super Gold

Re: CUE and CME Live Record feature

Hi, seems like on CUE, nothing is configured for 9288.

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