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CUE Easy Question


A user wants un-answered calls to be forward during the night to a different voice mailbox. During the day he wants the calls to be forwarded to his primary mail box.

What is the best way to do this in your opinion?


New Member

Re: CUE Easy Question

Probably the easiest way would be to use the ACD script that comes with CUE and modify it using the CUE Editor, with a time / date step, with the Call Redirect step pointing to your differing selected voicemail's depending on the Date / Time in the script.


Re: CUE Easy Question


Is there an option forward after working hours to a another extension. This extension would be his night voice mail?

Waiting for your feedback,


Re: CUE Easy Question

One thing to add this user has DID so that call want pass through the auto-attendant. It will directly hit his primary extension!

Appreciate any ideas,


Hall of Fame Super Red

Re: CUE Easy Question

Hi Mohamed,

I am thinking that maybe this CME feature would work for you;

call-forward night-service

To automatically forward calls to another number during night-service hours, use the call-forward night-service command in ephone-dn or ephone-dn-template configuration mode. To disable automatic call forwarding during night service, use the no form of this command.

call-forward night-service target-number

no call-forward night-service

Night-service hours are defined using the night-service date and night-service day commands.

An ephone-dn can have all four types of call forwarding defined at the same time: all-calls, no-answer, busy, and night-service. Each type of call forwarding can have a different forwarding destination defined in its target-number argument. If more than one type of call forwarding is in effect (is active) at one time, the precedence order for evaluating the different types is as follows:

1. call forward night-service

2. call forward all

3. call forward busy and call forward no answer

If you use an ephone-dn template to apply a command to an ephone-dn and you also use the same command in ephone-dn configuration mode for the same ephone-dn, the value that you set in ephone-dn configuration mode has priority.


The following example establishes night-service hours from 1 p.m. Saturday until 8 a.m. Monday. During that time, calls to extension 1000 (ephone-dn 1) are forwarded to extension 2346.


night-service day sat 13:00 12:00

night-service day sun 12:00 08:00

night-service code *1234

From this good doc;

Hope this helps!



Re: CUE Easy Question

That's exactly what I wanted!



New Member

Re: CUE Easy Question

I have been doing some testing with this command and it appears it only applies to the primary line like call-forward all does.

If a phone has several lines associated to it, you would have to go in via the CLI or gui and change each line to call-forward all, bit of a pain if the user does not want calls forwarded that are unanswered throughout the daytime but has lots of lines he/she wants to forward through to voicemail during the nightime.

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