cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
414
Views
0
Helpful
2
Replies

CUE Error, Cannot create administrator user ID

lwai
Level 1
Level 1

Dear All,

New install Cisco2851, running CME4.2 version, ios is c2800nm-spservicesk9-mz.124-11.XW8.

As I run the CUE wizard, the administrator ID cannot be created, the CUE keeps reloading. the CUE is NM modile with harddisk installed.

The error message:

Enter administrator user ID:

(user ID): cmadmin

**************************************************

Failed creating cmadmin

Reason: Error in DB operation : SQL Query error; nested exception is:

org.postgresql.util.PSQLException: The backend has broken the c

**************************************************

Do you want to try with another user ID (y/n)?

INIT: Sending processes the TERM signal

Restarting system

The CUE is running 3.3.1 version, I had upgarded it to 3.3.2, the same result and error message.

I have upgraded the CME IOS to 124-11.XW9, the same result.

Do you have any idea? Is it hardware failure or software issue?

Thanks for any input in this case!!!

Michael.

2 Replies 2

testeven
Cisco Employee
Cisco Employee

Hi!

Does not sound like a HW issue. Try to reinstall the CUE as per:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/installation/guide/boothelp31.html

and see if this helps.

Regards, Tere. If you find this post helpful, please rate! :)

after download the CUE to 3.1.1, the issue is solved.

Michael.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: