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Community Member

CUE greetings error for Multi site

Hi,

I have a multi site(Site A & site B) IP Telephony set up with Call manger Express and voice mail for CUE.

I have forwarded the calls to voice mail when no answer and busy.

Its working fine when an external call comes and if the user is busy or no answer its going to voice mail and fine with internal calls.

But when site A user tries to make calls to Site B  if the user is busy or no answer its going to voice mail but we cannot hear the greetings after the ring its blank and as we can see that its going to the Voicemail number.

Do I need to enable anything on unity express for this?

Thanks in advance

Nithin Louis.

15 REPLIES
Blue

Re: CUE greetings error for Multi site

Is it happening in other way call . I mean if you call from site b to site a phone , what is the status for other way call

Sent from Cisco Technical Support iPad App

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

CUE greetings error for Multi site

Hi Ronak,

Yes both side we are facing the same issue.

Site A

=====

dial-peer voice 7777 voip

description ***SIP dial peer- Unity express***

destination-pattern 777.

session protocol sipv2

session target ipv4:192.168.0.3

dtmf-relay sip-notify

voice-class codec 183

no vad

voice class codec 183

codec preference 1 g711alaw

codec preference 2 g711ulaw

codec preference 3 g729r8

dial-peer voice 767676 voip

description ***Dial-Peer to Site B***

destination-pattern 4[1,5]..

translate-outgoing called 321

session target ipv4:192.168.32.100

voice-class codec 183 

dtmf-relay h245-alphanumeric

no vad

Site B

======

dial-peer voice 6666 voip

description "Unity Express Dial Peer"

destination-pattern 666.

session protocol sipv2

session target ipv4:192.168.32.101

dtmf-relay sip-notify

voice-class codec 183

no vad

voice class codec 183

codec preference 1 g711alaw

codec preference 2 g711ulaw

codec preference 3 g729r8

dial-peer voice 1 voip

destination-pattern 913..

translate-outgoing called 123

session target ipv4:192.168.0.2

voice-class codec 183 

dtmf-relay h245-alphanumeric

no vad

Thanks

Nithin Louis

Community Member

CUE greetings error for Multi site

Hi ,

When I am calling from Site A(Extn.100) to Site B (Extn.500) and Site B's phone is offline then Site A 's phone can hear the greetings from CUE.But When Site B 's phone is on line then the same issue is happening like cannot hear the greetings.

We are connected the 2 site using Site to site VPN with sufficient bandwidth.

Thanks in advance

Nithin Louis.

Community Member

CUE greetings error for Multi site

Hi,

Any update guys....

Regards

Nithin Louis.

Silver

CUE greetings error for Multi site

Collect the following for one of these calls:

debug h225 asn1

debug h245 asn1

debug ccsip messages

Disable console logging and use a logging buffer:

no logging console

logging buffered 5000000

Then to view the log, do the following:

term len 0

show log

Community Member

Re: CUE greetings error for Multi site

HI Brain ,

I have collected the logs.Please review the attached.

We made calls from Site A (Extn.1334) to site B (Extn. 112).

Thanks in advance

Nithin Louis.

Silver

Re: CUE greetings error for Multi site

Immediately after the initial setup is complete with CUE, the gateway is sending a Re-Invite setting the call to receive only:

Sep  5 19:37:45.582: //6288/78FCE004BFEF/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:6666@192.168.32.101:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP 192.168.32.100:5060;branch=z9hG4bK5EC65C

From: "Javed Jabber" <17101334>;tag=B62AB014-2202

To: <6666>;tag=dsc6941c0f

Date: Thu, 05 Sep 2013 19:37:45 GMT

Call-ID: 78FCE004-159911E3-BFF4CDF4-39C004D8@192.168.32.100

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE:  1800

Cisco-Guid: 2029838340-0362353123-3220164084-0968885464

User-Agent: Cisco-SIPGateway/IOS-15.2.4.M2

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 102 INVITE

Max-Forwards: 70

Timestamp: 1378409865

Contact: <17101334>

Call-Info: <192.168.32.100:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"

Diversion: <112>;privacy=off;reason=no-answer;counter=1;screen=no

Expires: 180

Allow-Events: telephone-event

Content-Type: application/sdp

Content-Length: 208

v=0

o=CiscoSystemsSIP-GW-UserAgent 656 9782 IN IP4 192.168.32.100

s=SIP Call

c=IN IP4 192.168.32.100

t=0 0

m=audio 18282 RTP/AVP 0

c=IN IP4 192.168.32.100

a=recvonly

a=rtpmap:0 PCMU/8000

a=ptime:20

Seems like CUE just interprets that as inactive media:

Sep  5 19:37:45.590: //6288/78FCE004BFEF/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 200 Ok

Via: SIP/2.0/UDP 192.168.32.100:5060;branch=z9hG4bK5EC65C

To: <6666>;tag=dsc6941c0f

From: "Javed Jabber" <17101334>;tag=B62AB014-2202

Call-ID: 78FCE004-159911E3-BFF4CDF4-39C004D8@192.168.32.100

CSeq: 102 INVITE

Content-Length: 128

Content-Type: application/sdp

Contact: <6666>

Call-Info: <192.168.32.101:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"

Allow-Events: telephone-event

Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO

Cisco-Gcid: 78FCE004-159911E3-BFF4CDF4-39C004D8@192.168.32.100

v=0

o=CUE 3641731 3 IN IP4 192.168.32.101

s=SIP Call

c=IN IP4 0.0.0.0

t=0 0

m=audio 20856 RTP/AVP 0

a=rtpmap:0 PCMU/8000

This results in silence for 14 seconds until the user hangs up:

Sep  5 19:37:59.178: H225.0 INCOMING PDU ::=

value H323_UserInformation ::=

    {

      h323-uu-pdu

      {

        h323-message-body releaseComplete :

        {

          protocolIdentifier { 0 0 8 2250 0 4 }

          callIdentifier

          {

            guid '9D737A05157711E39EE0A3E57C8B164F'H

          }

        }

        h245Tunneling TRUE

      }

    }

Sep  5 19:37:59.182: //6288/78FCE004BFEF/SIP/Msg/ccsipDisplayMsg:

Sent:

BYE sip:6666@192.168.32.101:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP 192.168.32.100:5060;branch=z9hG4bK5EE1346

From: "Javed Jabber" <17101334>;tag=B62AB014-2202

To: <6666>;tag=dsc6941c0f

Date: Thu, 05 Sep 2013 19:37:45 GMT

Call-ID: 78FCE004-159911E3-BFF4CDF4-39C004D8@192.168.32.100

User-Agent: Cisco-SIPGateway/IOS-15.2.4.M2

Max-Forwards: 70

Timestamp: 1378409879

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=0,OS=0,PR=2,OR=161,PL=0,JI=0,LA=0,DU=13

Content-Length: 0

So we need to find out what is causing that recvonly event.

At the beginning of the call, we see the inbound and outbound OpenLogicalChannel but I don't see any OpenLogicalChannelAcks.  I wonder if that may be the problem.

Can you post your full configs?

Community Member

Re: CUE greetings error for Multi site

Hi ,

Thanks for your quick reply.As requested please review the full configurationsd for Site A & Site B.

Regards

Nithin Louis.

Silver

Re: CUE greetings error for Multi site

It looks like your SiteB doesn't have an incoming voip dial-peer that these calls would match so they may be matching dial-peer 0 which is G.729 only.  Try adding this on SB to your first voip dial-peer:

dial-peer voice 1 voip

incoming called-number .

Community Member

CUE greetings error for Multi site

Hi Brian,

I have added the incoming called-number . under the dial-peer voice 1 voip. But result is same

Thanks & Regards

Nithin Louis.

Silver

CUE greetings error for Multi site

Can you re-attach a fresh copy of your config and the same debugs?

Community Member

Re: CUE greetings error for Multi site

Hi Brian,

Please review the attahed files.

We are calling from extn. 1334 from site A to site B extn. 112

Regards

Nithin Louis.

Community Member

Re: CUE greetings error for Multi site

Hi Brian,

Please note the below points..

Site A

=======

CME Ip addres is : 192.168.0.2 & CUE is 192.168.0..3

Site B

=====

CME IP addres is : 192.168.32.100 & CUE is 192.168.32.101

Regards

Nithin Louis.

Community Member

CUE greetings error for Multi site

It smells like routing to me, with no-way-voice. Ensure reachability to the IP address of the CUE module IP address from everywhere.

Also, I'd add in incoming called-number . into your VoIP dial-peers to ensure that you don't hit dial-peer 0 when dialling between sites. CUE is obviously a bit funny about codec choices so best to end up using the right one.

Mike.

Community Member

CUE greetings error for Multi site

Hi Mike,

I have added the incoming called-number . in the Voip Dial-peer but result is same

Regards

Nithin Louis.

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