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New Member

CUE License file backup

Is there any way to download the CUE existing backup file? I have checked the CUE backup files but unable to find the license info

Regrads,

Shaijal

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

CUE License file backup

Hi Shaijal,

You are most correct my friend, the license file is not

part of the backup process You can keep a copy

on your FTP server or if you ever need to you can rehost

the license via CCO;

Using the Licensing Portal to Obtain Rehosting Licenses


Note You must have a Cisco.com password to access some of the URLs in the following procedure.


Follow these steps to obtain additional licenses for Cisco Unity Express features:


Step 1 Go to the licensing portal at www.cisco.com/go/license and click the link labeled Upload a Rehost Ticket.

Step 2 Click the link labeled Look Up a License.

Step 3 Enter the unique device identifier (UDI) and credentials of the device, then click Continue.

The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

Step 4 Enter the rehost ticket and click Continue.

Step 5 Verify that the rehost ticket covers the correct features and click Continue.

Step 6 Enter the required information for the owner of the license and click Continue.

Step 7 Review all of the license information and click Submit.

Step 8 Download the license file or receive the license file by e-mail.

Step 9 Repeat the appropriate steps above for each device you want to obtain a license.

Step 10 Copy the license file(s) to a FTP or TFTP server.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

4 REPLIES
Hall of Fame Super Red

CUE License file backup

Hi Shaijal,

You are most correct my friend, the license file is not

part of the backup process You can keep a copy

on your FTP server or if you ever need to you can rehost

the license via CCO;

Using the Licensing Portal to Obtain Rehosting Licenses


Note You must have a Cisco.com password to access some of the URLs in the following procedure.


Follow these steps to obtain additional licenses for Cisco Unity Express features:


Step 1 Go to the licensing portal at www.cisco.com/go/license and click the link labeled Upload a Rehost Ticket.

Step 2 Click the link labeled Look Up a License.

Step 3 Enter the unique device identifier (UDI) and credentials of the device, then click Continue.

The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software using the show license udi command in privileged Exec mode. The UDI has two main components: the product ID (PID) and the serial number (SN).

Step 4 Enter the rehost ticket and click Continue.

Step 5 Verify that the rehost ticket covers the correct features and click Continue.

Step 6 Enter the required information for the owner of the license and click Continue.

Step 7 Review all of the license information and click Submit.

Step 8 Download the license file or receive the license file by e-mail.

Step 9 Repeat the appropriate steps above for each device you want to obtain a license.

Step 10 Copy the license file(s) to a FTP or TFTP server.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

New Member

CUE License file backup

Thank you so much Rob

New Member

CUE License file backup

I not sure what credential i need to enter in "Device Credentials" and getting below error when I provided my router credential.

Device authentication failed for device PID  XXX   XXX XXX

Please advice us what need to be given in this field..?

Thanks,

Shaijal

Hall of Fame Super Red
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