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Community Member

CUE Licensing..

Hello Everyone,

I am having problem with CUE licensing. I cannot creat voice mailbox in cue. Is that because of License?

If so, what should I do next. Please advise.

CUE# sh license status application
voicemail disabled, no activated mailbox license available
ivr disabled, no activated ivr session license available

CUE# sh license status application voicemail
voicemail disabled, no activated mailbox license available

CUE# sh license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium

Thanks,

Andrew

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CUE Licensing..

Hi Andrew,

To get you started running on the demo license use;

service-module# no license activate ivr sessions 

Then you will be able to use the VM feature.

As for the "Permanent" licenses you will need to
work with;

licensing@cisco.com

To secure the full licenses.

Cheers!
Rob
10 REPLIES
Community Member

Re: CUE Licensing..

Hi Andrew,

You can buy CSL licences for the following types of features:

Mailboxes Ports IVR TimeCardView

Currenly you have only port license.You have to purchase mailbox license also to activate mailbox also.CUE comes with 8week demo license for all features.You can use this if ur license delivery takes time.

https://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html

he above URL will help you.

Thanks

Bijin

Community Member

Re: CUE Licensing..

Hi Bijin,

How can I try that 8 weeks demo license? If I wan to purchase license, what kind of license should I get?

Reference to http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/install/over.html#wp1084665,

I found one License code which is as follow. Is it the correct one that I need to get?

SCUE-LIC-25CME=           Unity Express License 25 Voice Mailbox-Auto Attendant-CCME

All your advice will be much appreciated.

Thanks,

Andrew


Hall of Fame Super Gold

Re: CUE Licensing..

Why the rating of "3" to a 100% correct and helpful reply above ?

Please be more considerate when rating posts in this forum.

I have rated for what it's worth, a °5°.

Community Member

Re: CUE Licensing..

Noted.

Thanks for your remind Mr.Bevilacqua.

p.bevilacqua wrote:

Why the rating of "3" to a 100% correct and helpful reply above ?

Please be more considerate when rating posts in this forum.

I have rated for what it's worth, a °5°.

Community Member

Re: CUE Licensing..

You can purchase CUE mailbox license

FL-CUE-MBX-5 Unity Express License - 5 Mailbox - CUCM and CUCME

Inorder to activate he demo

1.

show license evaluation

2.

license activate voicemail mailboxes

license activate voicemail mailboxes

# of mailboxes to be activated

3.

license activate ports

license activate ports

# of ports to be activated

4.

license activate ivr sessions

license activate ivr sessions

# of ivr sessions to be activated

5.

license activate timecardview

license activate timecardview

# of TimeCardView users to be activated

6.

reload

7.

show license in-use

Use this command to display which evaluation licenses are on your system, as shown in the following output:

service-module#

show license evaluation

StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 4 days

License Count: 600 / 0

License Priority: None

StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 4 days

License Count: 60 / 0

License Priority: None

StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0

License Type: Evaluation

DETAILED STEPS

Step 1

show license evaluation

Hall of Fame Super Red

Re: CUE Licensing..

Hi Neil,

It looks like the 6 available Ports have been dedicated to the IVR sessions/service

which would leave 0 for standard VM access. I also don't see any permanent VMbox

licenses loaded

From Amit,

https://www.myciscocommunity.com/docs/DOC-17720

CUE# sh license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /6
        License Priority: Medium


Cheers!
Rob

Community Member

Re: CUE Licensing..

Thank you Guys,

I activated the demo and here's my current sh license in-use.

CUE# sh license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
         License Type: Permanent
         License State: Active, In Use
         License Count: 6 /6
         License Priority: Medium
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
         License Type: Evaluation
         License State: Active, In Use
             Evaluation total period:  8 weeks  4 days
             Evaluation period left:  8 weeks  3 days
             Expiry date: Fri Oct 22 22:25:07 2010
         License Count: 600 /30
         License Priority: Low
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
         License Type: Evaluation
         License State: Active, In Use
             Evaluation total period:  8 weeks  4 days
             Evaluation period left:  8 weeks  3 days
             Expiry date: Fri Oct 22 22:25:07 2010
         License Count: 60 /6
         License Priority: Low

but I still cannot use voice mail function. Following is the license status.

CUE# sh license status application
voicemail disabled, ivr session quantity (6) is equal to or exceeds available ports (6)
ivr enabled: 6 sessions

According to Mr.Amit Document, I need to install cue license using ftp server. Am I right?

Where can I download pkg file for my module? | My cue version is AIM2-CUE-K9 |

Do I need to have valid SLA with Cisco?

Really appreciate your kind support.

Cheers,

Andrew


Hall of Fame Super Gold

Re: CUE Licensing..

Depending on a variety of factors, you may be entitled to migration licenses.

These may be obtained immediately online at: https://tools.cisco.com/SWIFT/Licensing/LicenseAdminServlet/displayUpgradeableProducts using the product S/N.

Hall of Fame Super Red

Re: CUE Licensing..

Hi Andrew,

To get you started running on the demo license use;

service-module# no license activate ivr sessions 

Then you will be able to use the VM feature.

As for the "Permanent" licenses you will need to
work with;

licensing@cisco.com

To secure the full licenses.

Cheers!
Rob
Community Member

Re: CUE Licensing..

Thank you Guys!

I can successfully installed demo license and here's my license status.

CUE# sh license status application
voicemail enabled: 6 ports, 6 sessions, 30 mailboxes
ivr disabled, ivr session activation count has been set to zero

I'll test with demo license and buy permanent one later on.

Appreciate your kind support.

Cheer!

Andrew

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