I have a CME/CUE installation up and running without issues. I am however getting some customer feedback on how CUE addresses forwarded voice messages by default.
When logged into voicemail and you forward a message, by default CUE asks you to spell the persons name. If you'd rather enter the extension- press ##. The customer in question would rather have extension be the default and ## would allow you to dial by name.
Is there any way to change the default behavior for that? I've checked the GUI Admin, the CLI Admin, the User Guide, and the Quick Start Guide, but I didn't see any mention of changing the default to addressing by extension.
The Cisco IOS dialplan-pattern command is intended to make all Voice over IP (VoIP) calls use E.164 numbers.
When a CME is configured with a dialplan-pattern command that encompasses the CUE pilot access number, the CUE must therefore be configured to accept incoming calls that use an E.164 number. This is a similar situation to a direct dial into CUE (for example to retrieve voice messages) using an external phone. For example, voice mail 9017 becomes 01159829017. Adjustments need to be made on the CUE accordingly.
This is a workaround for this problem:
Downgrade to Cisco IOS Software release 12.3(7)T1. This interoperability problem has been reported in 12.3(8)T images only.
Do not use the dialplan-pattern telephony-service command.
Create a translation-rule on the CME for the dial-peer pointing to the CUE. This translation rule is used to convert the E.164 number back to extension number format so it is acceptable to CUE.
This is a configuration example:
voice translation-rule 1
rule 1 /0115982\(....\)/ /\1/
voice translation-profile cue
translate called 1
dial-peer voice 100 voip
description Voicemail number
translation-profile outgoing cue
session protocol sipv2
session target ipv4:172.16.32.61
In this way, any number sent to the voice mail is sent as a 4-digit number, and you do not need to modify anything on the CUE.
Multiple triggers may be configured on CUE through the Command Line Interface (CLI).
This is an example of two triggers for voicemail applications, one with trigger 3380 and the other with trigger 4085553380. Repeat this for all the applications (VM, AA, GMS) for which you need E.164 support:
Thank you very much for your response, the effort is much appreciated. Unfortunately, the issue isn't in getting phones to ring into voicemail. Rather, it is when a user logs into voicemail, finds a message they need to forward to another user on the same system and they go through the TUI to specify whom to forward the message to. By default, CUE wants you to type in the other user's name. If you'd rather type in their extension, press ##. The customer I'm working with wants the default addressing of forwarded voicemails to be via extension, not the dial-by-name option.
Hopefully I made it more clear that time. Thank you again for your help thus far.
This change is possible in CUE Versions 3.0 and later :)
Configuring Default Addressing for Sending a Voice Message
Prior to 3.0, you could not specify whether voice messages were addressed by name or extension at the system level for all the features. With 3.0, the default setting is the same as the previous version, which is to address the message by name.
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