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New Member

CUE module keeps rebooting.

I am running a CCME with CUE module on it.When I try to access the CUE by entering the Service-module integrated service-engine 3/0 command, it takes me to the CUE module and it boots and keeps restarting on its own continuously. Don't seem to know what the issue is. Please help.

7 REPLIES

Re: CUE module keeps rebooting.

I also faced the same compt with 2821

From the forum i got the suggestion to reinstall cue with 7.0

waiting for reinstall...but not sure how to do it...so pending

TRY AND GIVE YOUR REMARKS

New Member

Re: CUE module keeps rebooting.

thanks, but do you have a doc or url that can guide me. Do I have to CUE reinstall a fresh CUE?

New Member

Re: CUE module keeps rebooting.

Please go through this url. It seems to me that my CUE is compatible with my CME

I am using CUE 3.2.1 with CME4.1 and Router IOS version 12.4(15)T8.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm#CUCM , what do u think?

Re: CUE module keeps rebooting.

New Member

Re: CUE module keeps rebooting.

Hi,

You don't need to upgrade or downgrade the software, just re-install the same software version.

for example: CUE Version 2.3.4, download the CUE 2.3.4 software

I had the same problem with NM-CUE and I resolved this issue.

New Member

Re: CUE module keeps rebooting.

Hi Romeo,

I am about to do the re installation, but i have few questions:

I have downloaded these files: cue-installer.nme.3.2.1;

cue-vm-full-k9.nme.3.2.1.prt1;

cue-vm-installer-k9.nme.3.2.1.prt1;

cue-vm-k9.nme.3.2.1.pkg; and

cue-vm-langpack.nme.3.2.1.pkg.

My questions are:

* Now are these the only files for the CUE3.2.1 to instal?

* there are no configurations on the CUE for now,so should I do a clean instal?

* The CUE is already bundled with SCUE-LIC-100CME, What haappens to this license after the clean instal?

Please I need your comments before I proceed.

*

New Member

Re: CUE module keeps rebooting.

Hi Peter,

I'm not sure for the CUE 2.3.1. I have done this re-installation for the CUE 2.3.4

You can use this link to re-install or upgrade the CUE.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a0080222cbf.shtml#prep1

Regards

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