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New Member

CUE MWI not ON

MWI on phones not turning ON when leaving voice message on CUE. I have gone through ccsip messages and found below output, can someone please advise what its pointing to

009987: Jul  9 10:00:18.059: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:58505491@10.121.183.5:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.113.18.54:5060;branch=z9hG4bKGKFjxXd4Tsz1pGsqi4V0Cw~~142
Max-Forwards: 70
To: <sip:58505491@10.121.183.5:5060>
From: <sip:4000@10.113.18.54>;tag=ds72954331
Call-ID: 1341841987058118@10.113.18.54
CSeq: 100 INVITE
Content-Length: 130
Contact: <sip:4000@10.113.18.54:5060;transport=udp>
Content-Type: application/sdp
Call-Info: <sip:10.113.18.54:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Allow-Events: telephone-event
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: 6C03D5F2-0138-1000-6C82-5112931DF39B

v=0
o=CUE 251380 2 IN IP4 10.113.18.54
s=SIP Call
c=IN IP4 10.113.18.54
t=0 0
m=audio 32988 RTP/AVP 0
a=rtpmap:0 PCMU/8000

009988: Jul  9 10:00:18.063: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 488 Not Acceptable Media                                                                                    <<<<<<<<<<<<<<
Via: SIP/2.0/UDP 10.113.18.54:5060;branch=z9hG4bKGKFjxXd4Tsz1pGsqi4V0Cw~~142
From: <sip:4000@10.113.18.54>;tag=ds72954331
To: <sip:58505491@10.121.183.5:5060>;tag=799B30A8-2E7
Date: Mon, 09 Jul 2012 14:00:18 GMT
Call-ID: 1341841987058118@10.113.18.54
CSeq: 100 INVITE
Allow-Events: telephone-event
Warning: 304 10.113.18.53 "Media Type(s) Unavailable"                                                      <<<<<<<<<<<<<<
Reason: Q.850;cause=65
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


009989: Jul  9 10:00:18.063: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:58505491@10.121.183.5:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.113.18.54:5060;branch=z9hG4bKGKFjxXd4Tsz1pGsqi4V0Cw~~142
Max-Forwards: 70
To: <sip:58505491@10.121.183.5:5060>;tag=799B30A8-2E7
From: <sip:4000@10.113.18.54>;tag=ds72954331
Call-ID: 1341841987058118@10.113.18.54
CSeq: 100 ACK
Content-Length: 0


009990: Jul  9 10:00:20.367: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:5491@10.113.18.53:5060 SIP/2.0
Via: SIP/2.0/UDP 10.113.18.54:5060;branch=z9hG4bKGKFjxXd4Tsz1pGsqi4V0Cw~~143
Max-Forwards: 70
To: <sip:5491@10.113.18.53>;tag=799B0C14-24E8
From: <sip:4000@10.113.18.54>;tag=ds4ca61eac
Call-ID: 3A3D5813-C90511E1-B0A7BF5C-92935187@10.113.18.53
CSeq: 2 BYE
Content-Length: 0
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: 3A3D5813-C90511E1-B0A7BF5C-92935187@10.113.18.53

  • IP Telephony
Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions

CUE MWI not ON

What is your topology?  CME/CUE Integration.  You are getting SIP/2.0 488 Not Acceptable Media which generally means a codec Mismatch...

This output indicates that Cisco CallManager Express rejected the call because the SIP

INVITE

message from Cisco Unity Express did not match a dial peer that G.711  configured. You can add a dial peer specifically for the MWI traffic in  order to correct this call rejection.

Also take a look at this post..  Could help you in locating the problem..

https://supportforums.cisco.com/docs/DOC-1285

4 REPLIES

CUE MWI not ON

What is your topology?  CME/CUE Integration.  You are getting SIP/2.0 488 Not Acceptable Media which generally means a codec Mismatch...

This output indicates that Cisco CallManager Express rejected the call because the SIP

INVITE

message from Cisco Unity Express did not match a dial peer that G.711  configured. You can add a dial peer specifically for the MWI traffic in  order to correct this call rejection.

Also take a look at this post..  Could help you in locating the problem..

https://supportforums.cisco.com/docs/DOC-1285

New Member

CUE MWI not ON

Thanks kelvin, its fixed by adding dialpeer.....

New Member

CUE MWI not ON

Try to logon to CUE Gui and under Voicemail, there is a message waiting indicator make sure that the unsollicited notify is check and on the cme make sure the sip ua looks like this  X= CUE ip address

mwi-server ipv4:X.X.X.X expires 86400 port 5060 transport tcp unsolicited

New Member

CUE MWI not ON

thanks, we already have this in the config but issue was dialpeer for incoming call codec mismatch.

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Replies