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New Member

CUE not comming online

hi,

I bought the following equipment and inserted the ism module in 2911 router. i first reset it and when try to session into it.

ISM-SRE-300-K9=Internal Services Module (ISM) with Services Ready Engine1
SCUE-ISM-8.6-K9Cisco Unity Express Release 8.61
FL-CUE-MBX-5Unity Express License - 5 Mailbox - CUCM and CUCME7


its not allowing me and changing state from SERVICE_MODULE_STATE_WREG to SERVICE_MODULE_STATE_ERRQ, to SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_SHDN, to SERVICE_MODULE_STATE_SHDN to SERVICE_MODULE_STATE_FAIL. following are the messages.

Jul 21 13:51:06.315: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_WREG to SERVICE_MODULE_STATE_ERRQ

Jul 21 12:54:39.647: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_SHDN
Jul 21 13:04:39.647: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_SHDN to SERVICE_MODULE_STATE_FAIL

I want to know whether i have to install cue software in it first? following is the configuration which i did.

int gig 0/0

ip address 10.10.22.11 255.255.255.0

no sh

interface ISM0/0
ip unnumbered GigabitEthernet0/0
service-module fail-open
service-module ip address 10.10.22.12 255.255.255.0
service-module ip default-gateway 10.10.22.11
end


ip route 10.10.22.12 255.255.255.255 ISM0/0

CME-CALL-AGENT#service-module iSM 0/0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 131

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

No install/uninstall in progress

CME-CALL-AGENT#
[Resuming connection 1 to 10.10.22.11 ... ]


Initializing memory. Please wait...

Regards

Naray

12 REPLIES
Hall of Fame Super Silver

CUE not comming online

CUE comes pre-installed, have you tried resetting the module? What happens?  What happens when you try

service-module iSM 0/0 session

HTH,

Chris

New Member

CUE not comming online

after resetting. its going through following state

Jul 21 13:51:06.315: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_WREG to SERVICE_MODULE_STATE_ERRQ

Jul 21 12:54:39.647: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_SHDN
Jul 21 13:04:39.647: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_SHDN to SERVICE_MODULE_STATE_FAIL

and when i session into the module. its denying the connection..is the module faulty? do i need to install cue and see?

Hall of Fame Super Gold

CUE not comming online

Do clear line vty 2 (or whatever right number) to make the connction.

Ans you need to install software because new modules come without.

New Member

Re: CUE not comming online

cant i session in the ise module and then install the application

or there has to be some application in ISE before i can session in. if yes then will the cue-installer.ise.8.6.1 file would be enough to session in??

Hall of Fame Super Gold

CUE not comming online

Some CUE models, I think the ISM does, support installation from IOS CLI "service module x/y install url", try that before installing from session.

New Member

CUE not comming online

so as per you the problem is that cue software is not installed in ISE that is why i am receiving the errors. ?? ... i will try to install the software. yes i can use the command to install the software and then will try to session in.. but if the problem is still the same then can i safely assume that the module is faulty?

Hall of Fame Super Gold

CUE not comming online

Don't make assumptions, install the software instead.

You will also need to request the port licenses included in the product to licensing@cisco.com

New Member

CUE not comming online

hi,

today i tried to install the cue 8.6.1 but got following result.

CME-CALL-AGENT#$url ftp://cisco:cisco@10.10.1.11/cue-installer.ise.8.6.pkg ?
  argument  Specify a quoted string argument for the script
  force     Ignore all warnings
  script    Select script to use for installation
 

CME-CALL-AGENT#$url ftp://cisco:cisco@10.10.1.11/cue-installer.ise.8.6.pkg
Proceed with installation? [no]: yes

Jul 24 08:51:52.523: %SM_INSTALL-6-INST_RSRC_GET: Getting resource information from ISM0/0.
CME-CALL-AGENT#
Jul 24 08:53:52.531: %SM_INSTALL-3-INST_NORESP: ISM0/0 SW installation failed module not responding

Regards

Hall of Fame Super Gold

CUE not comming online

Then connect via session and check what's going on.

New Member

CUE not comming online

CME-CALL-AGENT#

[Resuming connection 1 to 10.10.22.11..]

Hall of Fame Super Gold

CUE not comming online

Keep session in one window.

Open another telnet, and from there do service-module reset.

If you see it booting, interrupt with ***, then followo installation using tftp and installer imager.

I tried those steps, but it

I tried those steps, but it is not  showing *** to change configuration. Not able to get into the session

D: VIC2-2FXO         , VID: V02 , SN: FOC11500RCK

NAME: "PVDM3 DSP DIMM with 16 Channels on Slot 0 SubSlot 4", DESCR: "PVDM3 DSP DIMM with 16 Channels"
PID: PVDM3-16          , VID: V01 , SN: FOC16080Z4L

NAME: "Internal Services Module with Services Ready Engine on Slot 0", DESCR: "Internal Services Module with Services Ready Engine"
PID: ISM-SRE-300-K9    , VID: V02 , SN: FOC18010MFS

NAME: "C2911 AC Power Supply", DESCR: "C2911 AC Power Supply"
PID: PWR-2911-AC       , VID: V03 , SN: DCA1537R2RD


CUBE2911#serv
CUBE2911#service-module ism
CUBE2911#service-module ism 0/0 se
CUBE2911#service-module ism 0/0 session
Trying 172.16.11.1, 2131 ... Open

 


Initializing memory. Please wait...
Memory initialization OK. Continue...
*Aug  4 12:42:10.027: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_FAIL to SERVICE_MODULE_STATE_ERRQ

 

 

 

 

User Access Verification

Username: admin
Password:
CUBE2911#
CUBE2911#
CUBE2911#ser
CUBE2911#service-module ism
CUBE2911#service-module ism 0/0 res
CUBE2911#service-module ism 0/0 reset
Use reset only to recover from shutdown or failed state
Warning: May lose data on the the NVRAM, nonvolatile file system or unsaved configuration!
Do you want to reset?[confirm]
Trying to reload Service Module ISM0/0.

 

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