The strange thing is that when I set the clock to the right time on cme i am seeing the correct on both cme and cue however on the phones the time is 4hrs ahead. The timezone on telephony-service is 15- SA Western Standard time.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...