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CUE not recognizing DTMF tones from outside caller

I have a CME and CUE setup.  When an outside caller calls, their DTMF inputs are not recognized by the CUE.

I am attaching Copies of both configs.

1 ACCEPTED SOLUTION

Accepted Solutions

Re:CUE not recognizing DTMF tones from outside caller

Do you have a transcoder configured? CUE only supports g711ulaw and you must set the dtmf-relay type to rtp-nte. Make sure your inbound dial-peer has the correct dmtf-relay and if using different dtmf-relay configure a transcoder.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/91535-cme-sip-trunking-config.html

Sent from Cisco Technical Support Android App

HTH Regards, Yosh
4 REPLIES

Re:CUE not recognizing DTMF tones from outside caller

Do you have a transcoder configured? CUE only supports g711ulaw and you must set the dtmf-relay type to rtp-nte. Make sure your inbound dial-peer has the correct dmtf-relay and if using different dtmf-relay configure a transcoder.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/91535-cme-sip-trunking-config.html

Sent from Cisco Technical Support Android App

HTH Regards, Yosh
New Member

CUE not recognizing DTMF tones from outside caller

The transcoding worked great!!! I realized that I had the two prompts miss configured on the Auto Attenant.  The Welcome must be a short blank, then the Business Open prompt should be the outgoing recording.  A caller can not input digits while the Welcome prompt is playing.

Thanks for all your help.

Re:CUE not recognizing DTMF tones from outside caller

Sorry I meant sip-notify not rtp-nte

Sent from Cisco Technical Support Android App

HTH Regards, Yosh

Re:CUE not recognizing DTMF tones from outside caller

Glad to hear that everything is working.

Regards,

Yosh

Sent from Cisco Technical Support Android App

HTH Regards, Yosh
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