Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

CUE Script"Dial-By-Extension Menu" issue

Hi All,

  We have deploy CME+CUE, and wanna use CUE to provide Auto Attendant.

CUE is version 8.6.1, Script editer also 8.6.1.

  Requirement:user who dila in from PSTN portal number will transfer to CUE AA.

1.AA script play a welcome prompt

2.Dial extension, press 1 for reception, can retry 3 times.

  We found "dial-by-extension menu" can dial extension and provide menu option at the same time.

Configure "dial-by-extension menu" sub-parameter like blew:

1.jpg

  Set total timeout is 60s, but after the menu prompt 3s we hear the timeout prompt. and after 3s haer timeout prompt.

circulate 3 times. Is odd i think. we wanna if user not input any number after 60s hear the timeout prompt.

  I try to modify "Timeout" to 10~60, it still every 3s hear the timeout prompt.

Any idear?

Everyone's tags (3)
805
Views
0
Helpful
0
Replies
CreatePlease to create content