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CUE v2.3 - "Owner not found" when configuring message notification for GDM

Greetings, im trying to configure voicemail message notification for a GDM on CUE 2.3. Message notification is enabled for the GDM via subscriber notification management but when trying to do this via the GUI the option isnt avaliable, instead i just get the message "No Notification Devices found for User/Group"


I have also tried to configure also via the CLI using the following commands


groupname OOHGdm profile vm-notif-profile email address oohmailbox@company.local
groupname OOHGdm profile vm-notif-profile email enable
groupname OOHGdm profile vm-notif-profile email attach
groupname OOHGdm profile vm-notif-profile email text "New Voicemail Message"
groupname OOHGdm profile vm-notif-profile email preferance all


When entering these commands the only one that is accepted is "vm-notif-profile email address" all the others fail with "Owner not found" even though the GDM is present in CUE and works when putting calls through to it.


Now i have check this guide


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/ch_msgno.html#wp1086709


And email isnt shown as being an option for GDM's, although i cant get any of the options to display in this setup.


Any pointers would be appreciated.


Regards





1 REPLY
Cisco Employee

Re: CUE v2.3 - "Owner not found" when configuring message notifi

Hi Mark,

It sounds like the users that are part of the GDM do not have message notification enabled. can you provide the entire CUE configuration, as an attachment, or check the users?

-Felipe

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