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CUE VM Fast Forward/Speed up feature

Does anybody can confirm that CUE 2.3 supports fast forward/speed up feature while listening to VM messages and if yes what key sequences are there.


Hall of Fame Super Red

Re: CUE VM Fast Forward/Speed up feature

Hi Ali,

This is supported. Have a look;

Message Playback Controls

When listening to messages, a subscriber can fast-forward (advance) *Press 9, pause *Press 8, or rewind a message *Press 7. Cisco Unity Express currently does not support speed acceleration or deceleration controls. The rewind and fast-forward actions skip by 3-second increments within the message.

Message pause halts playout of the current message. The subscriber is prompted every 50 seconds to restart the message playout, up to a maximum of 2.5 minutes, at which point the call is disconnected. In pause mode, the subscriber can take the following actions:

Rewind and resume Rewinds 3 seconds and restarts message playout

Resume Restarts message playout

Fast-forward and resume Skips forward by 3 seconds and restarts message playout

At any time during message playout, a subscriber can press 7 (rewind) to repeat the last 3 seconds of the voice message. This is useful if the caller left his or her phone number and the subscriber wants to repeat this segment.

Here is the User Guide which indicates Pressing 9 Forwards ahead 3 seconds in the Message;

Hope this helps!


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