Note The voice-mail system only uses the message waiting on/off directory number to turn on the message waiting indicator. Because the CiscouOne messaging system or CiscoCallManager do not use the Message Waiting on/off number for receiving calls, the Display, Forward All, Forward Busy, and Forward No Answer fields do not get used.
Occasionally the MWI lights on a user's telephone gets out of synchronization with the voice message status of the mailbox. When this condition happens, the MWI light is lit although the mailbox has no new messages or the MWI light is not lit even though the mailbox has new messages.
Use the mwi refresh all or mwi refresh telephonenumber command to refresh the MWI lights and to synchronize the mailbox message status and MWI lights. If the user has no messages, the MWI turns off. If the user has voice messages, the MWI light turns on.
Starting in Cisco Unity EXEC mode, enter the following command:
mwi refresh all
mwi refresh telephonenumber tel_number
where tel_number is the telephone number of a specific extension.
se-10-0-0-0# mwi refresh all
se-10-0-0-0# mwi refresh telephonenumber 7654
This command is equivalent to the GUI operation of clicking the Refresh All or Refresh Selected icons under Voice Mail > Message Waiting Indicators > Refresh.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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