CUEAC Camp on recall displaying in the Call In Progress Area
I have CUEAC installed and have an issue with the following:
Camp On recall: When an operator transfers a call to an extension that is busy. the Operator can put that call on Camp On. The Call will wait for that extension to be free for the time as set in 'Camp on Recall' Timer. After that time call returns back to the Operator. This works but when the call is engaged the call shows up in the Call In Progress Area, then only when the extension becomes available does the call transfer out of the Call in Progress Area. I have two Attendent Console operators with two different queues. The one works fine but not the other. The camped on call needs to sit in the system somewhere, not in the Call in Progress Area. I have two visually impaired operators and they cannot distinguish between the call on hold or camped on. Only when the "Camp on Recall" timer is reached should it display in the Call In Progress Area. Again, this works for the one operator but not the other. Any suggestions?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...