I've installed CUEAC 22.214.171.124 with CUCM 7.1.3 and CUP 7.0.6. I've some troubles that i cannot understand if related to missing configuration steps or software limitations.
1) Internal directory empty. How can i show the internal directory ( with and without AD integration )? The software is working fine but the internal user is empty; In ccm I've configured 5 end users with associated telephone number and other info. I tryied several steps in the ARC forum ( create a system DSN, enable an "all user" import in the filtering ) with no result.
2) IP-phone ringing associated to queue route-point Is it possible to make the IP-phone ( the DN ) associated to the operator to ring whit incoming call or the ring can be heard only from PC ?
3) Message waiting for the queued calls How can I enable ( if is it possible ) a message when the calls are waiting to be answered ? I cannot find any proper option in the software.
many thanks for Your test: I'm just wondering if it's possible to call "Enterprise AC" a system without message waiting. I cannot tell to the customer that they have to leave the incoming queued calls with the free tone signal.
Of course I can try to intercept the calls for example with Stonevoice, but it a workaround for a feature the shoud be natively in the software; anyway i will loose the queue facility :-/
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