Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CUEAC Monitoring

There seems to be no way to monitor real time status of operators and Queues in CUEAC which is very disapointing.

However based on my experience you could create a regular operator user from web admin and login with this user in CUEAC console and be in unavailable mode ( F10) to monitor the calls in Queue, you wont be able to see what operators are doing but at least see if there are calls in Queue.

HTH

Everyone's tags (2)
4 REPLIES
Cisco Employee

CUEAC Monitoring

Hi,

I searched on the ARC forum and it seems there is currently no monitoring/alerting tools built within the  CUEAC Server, this is something we are keen on working on in future  products. I've asked if there's a release that will include this or any dude date. I'll let you know if I get any answer from them.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)
Cisco Employee

CUEAC Monitoring

Hi Satish,

You are correct, there is currently no real time activity information available on the CUAC products. I can tell you that this is something under consideration for a future release however I could not tell you when this is likely to be at this point.

Jamie

New Member

CUEAC Monitoring

Hi Satish,

This is not available in any of the Cisco Attendant consoles but with Arc Premium there is an application in which a large part of its purpose is reporting and does include real time reporting (what a current Operator is doing, how many calls they have answered etc)

Paul

New Member

CUEAC Monitoring

Hi

We can have a look for the number of operator logged on to the console & number of calls being actively handled by the operators. Below is the path :

Engineering --> Service Management --> click on information button.

Thanks

Manish

702
Views
0
Helpful
4
Replies
CreatePlease to create content